We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021.
Job Description
- Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
- All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
- Collaborate with the Sales team to understand customer requirements, business objectives, and technical constraints.
- Design and architect end-to-end technical solutions leveraging Safaricom’s full product portfolio.
- Provide subject-matter expertise across Connectivity, Cloud & Hosting, IoT, Cybersecurity, Unified Communications, and Digital Services (including M-PESA APIs).
- Develop comprehensive technical documentation, including solution designs, architecture diagrams, and Bills of Materials (BOM).
- Lead pre-sales engagements by delivering technical presentations, product demonstrations, and client workshops.
- Drive high-quality responses to RFPs, RFIs, and RFQs, ensuring technical accuracy and compliance.
- Conduct proof-of-concepts (POCs) and pilot deployments to validate and optimize proposed solutions.
- Build and maintain strong relationships with enterprise customers, offering strategic technical guidance and best practices.
- Collaborate cross-functionally with Product, Marketing, and Project Management teams to provide customer insights and influence product roadmaps.
- Mentor and upskill Sales teams on technical aspects of Safaricom’s solutions while maintaining updated technical sales collateral.
Qualifications
- Bachelor’s degree in Telecommunications Engineering, Computer Science, Information Technology, Electrical Engineering, or a related field.
- 3-5 years of proven experience in a technical pre-sales, solutions architecture, or systems engineering role, preferably within a telecommunications, MSP, or technology vendor environment.
- Strong understanding of core networking concepts (TCP/IP, DNS, VPN, LAN/WAN, SD-WAN) and telecommunications infrastructure.
- Hands-on experience with at least two of the following domains: Cloud Computing (AWS, Azure, Google Cloud), Cybersecurity, IoT platforms, or Unified Communications.
- Exceptional presentation, communication, and interpersonal skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
- Knowledge of Agile practices and methodology
- Professional certifications such as CCNA/CCNP, AWS/Azure Solutions Architect, CEH, CISSP, or similar.
- Experience with API integration and a basic understanding of software development principles.
- Knowledge of the Kenyan and East African enterprise technology landscape.
- Experience with CRM systems (e.g., Salesforce) and diagramming tools (e.g., Visio, Lucidchart).
Method of Application
Meet the Qualifications? Apply now at Safaricom Kenya on egjd.fa.us6.oraclecloud.com