Job Type: Full-Time
Experience: 2 years
Location: Abuja
Role Description
- This is a full-time on-site role for a Support Engineer.
- The Support Engineer will be responsible for troubleshooting technical issues, providing technical support to customers, and ensuring excellent customer service in operating systems.
- Manage and reply to all tickets created on the customer management system.
- Responsible for Customer management issues.
- Actively listen to the customers and translate customer issues and concerns so that the appropriate actionable measures can be taken to resolve issues.
- Facilitate customer resolution for escalated calls and engage the necessary technical support.
- Customer Support- be proactive, working to fix the problem while communicating updates.
Qualifications
- Bachelor’s Degree, HND or OND in Computer Science, Information Technology, or related field with 2 years experience
- Troubleshooting and Technical Support skills
- IP Protocols-must be proficient in Basic Internet Protocols.
- Customer Support and Customer Service experience
- Knowledge of Operating Systems
- Excellent problem-solving and communication skills
- Ability to work independently and collaborate with a team
- Certifications in relevant technical areas are a plus
- NYSC member can also apply for this role
Method of Application
Interested and qualified candidates should forward their CV and cover letters to: [email protected] using the Job Title as the subject of the email.
Note: Only qualified candidates will be contacted.