IT Support Officer at Moniepoint

Moniepoint is a Nigerian fintech company based in Lagos that provides banking services and loans via an online banking app. The company was founded by Tosin Eniolorunda and Felix Ike in 2015. In November 2024, Bayo Olujobi was appointed its Chief Financial Officer.

Job Overview
We are seeking a proactive and technically skilled IT Support Officer with 1–2 years of hands-on experience to join our IT team. The ideal candidate will be responsible for providing first-level support to end-users, maintaining IT systems, and ensuring seamless day-to-day operations across the organization’s technology infrastructure.

Responsibilities

• Provide first-line support for hardware, software, and network issues.
• Set up and configure user devices, printers, and other IT devices.
• Install, configure, and maintain software applications and operating systems.
• Respond to service desk tickets, ensuring prompt and accurate resolution of issues.
• Troubleshoot, debug and upgrade existing software and hardware
• Maintain and manage inventory of IT equipment, including laptops, routers, andperipherals.
• Provide basic network troubleshooting, including connectivity issues, Wi-Fi support, andIP configuration.
• Collaborate with other departments to support and implement IT-related projects andupgrades.
• Document troubleshooting steps, solutions, and IT procedures for future reference.
• Assist in the maintenance and updating of internal IT documentation and user guides.
• Work with vendors or escalate unresolved issues to higher-level support or external providers as needed.
• Escalate complex issues.

Requirements

• 1-2 years of experience in IT support, helpdesk, or technical support role.
• Basic understanding of Windows and/or macOS environments, Microsoft Office Suite, and standard IT hardware.
• Familiarity with Active Directory, remote support tools, and basic networking concepts.
• Excellent problem-solving skills and the ability to prioritize and manage multiple tasks.
• Strong interpersonal and communication skills with a customer-focused attitude.
• Ability to work independently and as part of a team.
• Higher Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
• Experience with IT ticketing systems (e.g., Jira, Zendesk, ServiceNow).

Method of Application