Dangote Industries Limited is a diversified and fully integrated conglomerate with an annual group turnover in excess of US$4 billion (2016) with vibrant operations in Nigeria and Africa across a wide range of sectors including cement, sugar, salt, condiments, packaging, energy, port operations, fertilizer, and petrochemicals.
Responsibilities
- Serve as the primary contact for all IT-related issues to end users in DCT, Ibese.
- Provide first-level support on all IT-related issues and escalate more technical problems to appropriate second-level/expert support teams within the Group IT function.
- Follow up with second-level/expert support teams to ensure prompt resolution of escalated faults/requests and handle communication between the end user and expert support teams.
- Communicate the resolution of faults to the end user/request initiator.
- Provide input to relevant IT teams on possible enhancements to existing systems, based on user feedback.
- Ensure consistent operation and uptime of client networks, including routers, servers, switches, firewalls, VPNs, and other network components.
- Install, configure, and maintain computer hardware, software, and network systems.
- Diagnose, troubleshoot, and resolve technical issues, including deployment and debugging of new hardware and software.
- Document all relevant activities, including maintenance, troubleshooting, client interactions, and IT assets.
- Manage user accounts, passwords, and permissions.
- Implement and enforce IT policies, procedures, and standards to ensure compliance and security.
Requirements
Education:
- Bachelor’s Degree or its equivalent in Computer Science, Information Technology, Computer Engineering, or a related discipline.
Work Experience:
- 3 to 5 years of relevant work experience.
Skills:
- Analytical skills for identifying and addressing IT-related problems and challenges.
- Ability to install, configure, and maintain IT hardware (computers, servers, routers, etc.) and software (operating systems, applications, etc.).
- Knowledge of networking protocols, troubleshooting, and network security.
- Provide clear and understandable technical support to non-technical users.
Benefits
- Private Health Insurance
- Paid Time Off
- Training & Development.
Method of Application
Meet the qualifications? Apply now at Dangote on apply.workable.com