Olam Agric is a market-leading and differentiated agri-business, focused on high-growth markets with a global origination footprint, processing capabilities and deep understanding of market needs built over 35 years. We’re dedicated to cultivating a sustainable future where food and agriculture positively contribute to conserving our environment, strengthening communities, and increasing global food security.
Job Overview
- As an IT Application Support Specialist – SAP, you will play a crucial role in ensuring the smooth operation of our SAP systems, supporting our business operations across Nigeria.
Responsibilities
- Lead and manage the Level 1 application support team for a manufacturing organisation, ensuring timely and effective resolution of issues.
- Ensure the stability and optimal performance of our SAP applications.
- Coordinate and collaborate effectively with business users, vendor teams, and internal IT teams to deliver robust application solutions and enhancements.
- Drive and manage medium-to-large-scale SAP projects from inception to completion, ensuring successful delivery within scope, time, and budget.
- Analyse and interpret data to provide insightful management reports, aiding in informed decision-making.
- Act as a key liaison between technical teams and business stakeholders, translating technical concepts into business terms and vice versa.
- Champion continuous improvement for application support processes.
Provide Level 2/3 SAP Application Support:
- Troubleshoot and resolve complex SAP issues
- Provide timely and effective solutions to user queries and incidents
- Perform root cause analysis and implement preventive measures
Manage SAP Incidents and Service Requests:- Prioritise and manage incidents and service requests
- Adhere to defined SLAs and KPIs
- Escalate issues to relevant teams as needed
Requirements
- Minimum 8 years of hands-on experience with SAP applications.
- Strong demonstrated experience in managing Level 1 application support within a manufacturing environment.
- Excellent analytical skills with a strong aptitude for data analysis and management reporting.
- Experience in leading and managing IT projects, particularly within SAP.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
- Exposure to Tableau or other Business Intelligence (BI) reporting tools is a plus.
- Proactive, problem-solving mindset with a commitment to continuous improvement.
- Proficient in SAP Modules – PP, QM and MM
- Good understanding of SAP Master data requirements
- Prior experience in managing SAP service requests -L1 Tickets
- Good knowledge of Business Process – Procure to pay, Produce to finish, Order to cash
- Have worked in some key projects – SAP, other applications
- Good individual contributor and team player
Method of Application
Meet the qualifications? Apply now at Olamagric on careers.olamgroup.com