Airtel is a telecommunications services provider in Nigeria and across Africa, offering a wide range of services including 2G, 3G, 4G, and 5G wireless voice and data, mobile commerce (Airtel Money), and home broadband. It’s a subsidiary of Airtel Africa, a pan-African telecommunications company. In Nigeria, Airtel is known for being the first to launch commercial GSM services and for introducing various innovative services.
Job Identification: 537
Job Description
- You will provide overall leadership, control and decision-making and take responsibility for the IT Infrastructure (DC, CCT, NWSM, Tools, etc.) & Operations team, in line with business expectations covering all business and enterprise systems and solutions to ensure 24×7 timely service delivery, availability, and supportability to Airtel Nigeria customers and internal business functions to ensure the achievement of the set business goals.
Responsibilities
Manage and Control Infrastructure delivery:
- To put in place the required functions to ensure a quality service from Infrastructure
- Develop process that delivers the unit as ultimate point of escalation and resolution
- Develop operational plans with S1 partners that aligns with and delivers on the overall business objective
Measure and Report Performance:
- To drive performance by accurately and expediently reporting key Service Level Agreement measures which infrastructure is assessed against
- Ensure operation expenditure (OPEX) are in line with approved AOP
Manage Infrastructure Roadmap:
- To coordinate and control policies and functions
- Working with the IT S1, ensure smooth operations and continuous availability
Build a capable and motivated team at Airtel Nigeria to create a high-performance team environment:
- Recruit the right talent in consultation with function head, as per defined recruitment guidelines
- Develop and motivate team members through structured training and on the job coaching
- Establish performance expectations and regularly review individual performance
- Recommend appropriate rewards and recognition
Thought Leadership:
- Provide technical knowledge and leadership in the specific infrastructure management activities covered by the department, notably DC, CCT, NWSM, Tools
- Ensure 100% availability and optimization of resources within the governing SLAs
Financial Dimensions:
- Budget Management
- Knowledge of Customer Market Share
- Speed & quality of Service Delivery
- Customer Satisfaction skills
- Direct Cost Management
- Achieving CSI targets
- Revenue realization (recognition and collections)
Requirements
Educational Qualifications & Functional / Technical Skills:
- University Degree in Computer Science and other related disciplines
- Professional qualification in Project Management Techniques
- Professional Qualification in ITIL and SIX Sigma with focus on IT
Relevant Experience:
- 8-10 years with a minimum of 3 years in management role preferably within the Telecoms industry.
- Experience on Implementation and operation of SLA’s and OLA’s delivery services to multiple business units/customers
- Experience on managing diverse and complex platforms and environments
Other requirements:
- Excellent communication and process management skills
- Successful background with stakeholder management
- Energy, drive and fairness, engaging team player
- Successful background with stakeholder management
- Results driven.