Technical Product Manager at Tespire LLC

Job overview

• We’re looking for a hands-on Technical Product Manager who spends time both strategizing product direction and shipping code—specifically in PHP (Laravel).
• You’ll act as the bridge between customers, support, design, engineering, and external vendors: owning issue triage and small fixes, coordinating larger escalations,and turning customer feedback into prioritized product improvements.
• This is an ideal role if you’re comfortable writing and maintaining Laravel code, testing web apps, handling customer-facing communications, and working cross-functionally to deliver product value.

 responsibilities
Issue Management:

• Triage incoming product issues and bugs from support and customers.
• Directly resolve small/medium product issues in the Laravel web app (hotfixes, configuration, DB fixes).
• Escalate complex problems to third-party vendors and manage the escalation lifecycle until resolution.
• Maintain an issues backlog with severity, root cause, and customer impact.

Customer feedback & communication:

• Collect, analyze and synthesize customer feedback related to the web app.
• Work with customer support to map feedback to product or bug fixes and identify trends.
• Communicate status and resolution timelines to stakeholders and affected customers.

App testing & maintenance:

• Design and run regular regression tests and ad-hoc test cases for releases.
• Maintain automated tests (unit/feature) and CI checks where appropriate.
• Assist with deployments and rollback plans; monitor app health and performance.

Continuous improvement & product planning:

• Use feedback and metrics to recommend feature enhancements and product improvements.
• Prioritize product roadmap items with engineering and design using clear business cases.
• Define acceptance criteria and support product delivery from design through release.

Cross-functional collaboration:

• Partner with Engineering, Design, Support, and external vendors to get fixes and features delivered.
• Document technical and non-technical processes (triage playbooks, escalation procedures).
• Help set SLAs for issue response and resolution, and track performance vs SLAs.

Requirements

• 3+ years experience as a software developer (PHP + Laravel strongly preferred).
• 1+ year experience in a Product Manager or Technical Product role.
• Strong experience writing and maintaining Laravel applications (routes, controllers, Eloquent, migrations).
• Familiar with web development technologies (HTML/CSS/JS), REST APIs and authentication.
• Solid understanding of testing (PHPUnit, feature tests), debugging and basic performance tuning.
• Good UX sensibility and experience working with product/UX teams.
• Comfortable communicating directly with customers and non-technical stakeholders.
• Degree in Computer Science, Engineering, or related field (or equivalent experience).

Method of application 

Meet the Qualifications? Apply now at Tespire LLC on docs.google.com