At Cloud Factory, we help businesses combine machine and human intelligence to improve AI model accuracy. Our platform’s human-in-the-loop approach corrects errors and edge cases that automation alone can’t handle, continuously improving model performance.
With an inference-centric methodology, unique datasets, and our skilled professionals, we enable ML teams to build better AI solutions for real-world problems. Our modular, flexible AI Platform ensures seamless development and monitoring, speeding up production and driving real financial impact.
Responsibilities:
SaaS Application & Process Analysis:
- Develop a working knowledge of business processes across key functions and how they are supported by SaaS applications.
- Assist in mapping, analyzing, and documenting workflows, identifying pain points and opportunities for optimization.
- Contribute to process enhancements that improve usability, efficiency, and system alignment with business objectives.
Configuration & Application Support:
- Support the configuration and operational management of core SaaS applications such as Salesforce, NetSuite, BambooHR, and Zendesk.
- Apply system best practices to ensure accurate setup, data integrity, and user experience.
- Assist in troubleshooting user issues, escalating where appropriate, and ensuring timely resolution through collaboration with vendors or internal teams.
Automation & Integration Support:
- Contribute to the design and implementation of low-code/no-code automation using tools such as Zapier, Make, or native platform features.
- Support development of simple integrations and workflows using APIs and basic scripting languages (e.g., JavaScript, Python, PowerShell) under senior guidance.
- Assist in testing and monitoring automated processes to ensure reliability and effectiveness.
Data Analysis & Reporting:
- Extract, clean, and manipulate data from SaaS platforms to support reporting and business insights.
- Build and maintain reports or dashboards that inform key stakeholders on system usage, performance, and process metrics.
Cross-Functional Collaboration:
- Participate in cross-departmental meetings to understand business requirements and support delivery of solutions.
- Translate business feedback into actionable system or process improvements.
- Collaborate with internal stakeholders and vendors to ensure solution alignment and user adoption.
Documentation & Knowledge Sharing:
- Maintain accurate documentation for application configurations, workflows, SOPs, and support processes.
- Contribute to internal knowledge bases to promote effective self-service and enablement across teams.
Learning and Continuous Development:
- Stay informed on emerging SaaS tools, integration approaches, and automation practices relevant to business applications.
- Actively participate in training, mentoring, and on-the-job learning opportunities to strengthen technical and business acumen.
Job Requirements
Education:
- Bachelor’s degree in Information Systems, Computer Science, Business, or a related field—or equivalent practical experience.
Experience:
- 2 – 3 years of experience in business systems, IT support, operations, or technology-driven roles.
- Exposure to SaaS platforms, automation tools, APIs, or data analysis through professional work or academic projects.
Method of Application
Meet the Qualifications? Apply now at CloudFactory on apply.workable.com