Solvo is changing how North American companies connect with talented, remote employees while giving you access to the latest AI-powered tools to build your company.
With Solvo, you reduce costs while we pay your nearshore employees good salaries and offer excellent benefits to retain great workers. Plus, Solvo technology prioritizes your business growth. This lets you streamline manual processes while delivering great customer service.
Job Overview
We are seeking Customer Service Representatives that share our passion for providing service excellence. At Inktel, we are driven by our passion for people: Our clients, their customers, and our amazing team of service representatives!
Job Description
- Strong desire to be helpful and take ownership to resolve customer situations
- Identify root cause of inquiries by asking probing questions to determine the best solution
- Provided customer relationship management tool to research inquiries and document customer interactions
- Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
- Maintain required product knowledge to deliver best in class service
- Exhibit a positive attitude and bring enthusiasm to work each and every day
- Proven record of great attendance and demonstrating skills as a team player
Skills and qualifications – Hard and soft skills:
- Excellent interpersonal and verbal skills, clear diction, tone, and knowledge/use of proper grammar
- Ability to explain complex, step-by-step processes to customers over the phone
- Ability to multitask by reading, typing, and navigating through applications while speaking with customers
- Must be able to communicate effectively with customers, management, and co-worker
Method of Application
Meet the Qualifications ? Apply now at Solvo Global on Solvo Global www.linkedin.com