Hemingways Collection is East Africa’s original luxury hotel brand, delivering exceptional experiences in some of the country’s most breathtaking locations.
Job Overview
Hemingways Watamu is seeking a skilled and service-oriented ICT Technician to join our team. This role is pivotal in ensuring the seamless operation of our hotel’s information and communication technology systems, supporting both back-of-house operations and guest- facing services.
Job Description
- Maintain and support the hotel’s ICT infrastructure, including networks, servers, and connected devices.
- Ensure optimal performance of systems used in reservations, billing, and property management.
- Troubleshoot hardware and software issues promptly to minimise disruption to operations and guest experiences.
- Perform routine maintenance and system updates to uphold reliability and security.
- Liaise with external vendors for system upgrades, repairs, and technical support.
- Provide responsive and courteous support to hotel staff and guests regarding ICT-related matters.
WHAT WE’RE LOOKING FOR:
- Proven experience in ICT support, preferably within the hospitality industry.
- Strong understanding of hotel systems including Opera PMS, Simphony POS, Material Controls and SUN Systems.
- Proven experience in maintaining Local Area Networks (LANs), IPTV, and CCTV systems.
- Excellent problem-solving skills and a proactive approach to issue resolution.
- Outstanding customer service and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
ACADEMIC QUALIFICATION:
- Advanced diploma or Degree in Information systems or information technology..
- CCNA, Network+, or similar network certification
- Cloud management certifications are added advantage.
Method of Application
Meet the Qualifications? Email your CV to [email protected] by 20th October 2025 using the position as the subject of the mail.