Corcentric is a global provider of financial, payment, and procurement solutions for mid-market and enterprise companies, offering software and expert guidance to manage sourcing, supplier relationships, invoices, and financing. The company also provides multimodal payment disbursement capabilities, helping businesses streamline their financial operations and reduce costs.
As a Payments Support Specialist at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organisation. You will provide phone and email support to clients and foster the cultivation of the client experience and account growth.
This key position is a work-from-home opportunity. We are currently hiring out of the following locations:
- Des Moines, Iowa
- Cedar Rapids, Iowa
- Omaha, Nebraska
In order to be considered, you should be within a commutable distance to one of these key hiring markets, as there may be in-person training and team-building events from time to time.
This role reports to the Manager, Payment Operations within our Payment Operations Department. Successful candidates have excellent customer service skills, an engaging phone presence, and are comfortable spending a significant amount of time on the phone with clients. We’re a dedicated, down-to-earth group in a growing organisation offering plenty of opportunities. We look forward to adding you to the mix!
As a Payments Support Specialist, you will:
- Respond to customer inquiries—both technical and non-technical—via phone and email in a professional and timely manner.
- Handle inbound and outbound calls using a soft-phone application.
- Use CRM (Client Relationship Management) tools to manage your daily workload and maintain accurate case records.
- Navigate websites and search engines to gather contact information for payment execution.
- Submit product and development tickets to report technical issues.
- Apply active listening and probing techniques to effectively resolve customer concerns.
- Troubleshoot payment declines and escalate complex issues when necessary.
- Investigate and resolve invoice discrepancies.
- Follow established call handling procedures and maintain proper telephone etiquette.
- Manage payment cases and ensure accurate updates in CRM and payment systems.
- Verify user information to set up system administrators in the payment system interface.
- Understand and resolve invoice discrepancies and payment execution issues, offering appropriate solutions.
- Follow established security procedures to assist customers with profile management and to update information within the payment system interface
- Use email templates and case management protocols to communicate with customers.
- Forward payment-related issues to clients’ Accounts Payable teams following proper procedures.
- Demonstrate critical thinking and sound judgment in decision-making.
- Communicate clearly and professionally across all channels.
- Take ownership of your tasks and follow through without needing reminders.
- Participate in team improvement initiatives and respond positively to coaching.
- Collaborate effectively with team members to achieve shared goals.
Requirements
You’ll need to have:
- Excellent verbal, written and interpersonal communication skills, with a focus on quality service delivery.
- Intermediate level of proficiency with PC software (MS Office applications, internet and web-based applications)
- Attention to detail and accuracy in data entry and case management.
- Accountability and time management to meet deadlines independently.
- Strong collaboration skills with eagerness to contribute to a positive team dynamic.
- Ability to quickly learn new skills and apply them effectively in a fast-paced, dynamic work environment.
- Coachability and a willingness to improve through feedback.
Method of Application
Meet the Qualifications? Apply now at Corcentric on apply.workable.com