Hotpoint Appliances Limited is a top retailer and wholesaler of consumer electronics and entertainment products in East Africa. It provides quality products from global brands like LG Electronics, Ariston, Westpoint, and Kenwood, ensuring customer value and service.
Job Overview
Handling inbound and outbound calls to and from customers, listening to customers’ needs or issues, and providing helpful solutions to their problems.
Job Description
- Responding to calls and customer inquiry from sale, purchase, promos available, showroom and service centre.
- Responding and transferring internal calls.
- Assist the warehouse with online queries after work hours.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Make calls to customers for follow up
- Make happy calls weekly to get feedback on company services
- Outbound follow up, feedback and answer to customers queries through HAL social media pages (Facebook, Twitter, Instagram)
Qualification
- A minimum of diploma in Sales, Marketing, Customer care or equivalent.
- Customer service training or exposure in a similar role in a call centre environment will be an added advantage.
Experience
- At least one year experience working at a busy call centre.
- Must be friendly with a pleasant and engaging personality.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- Customer focus and adaptability to different personality types.
- Ability to multitask, set priorities, and manage time effectively.
Key Skills:
- Excellent communication skills (verbal and written)
- Ability to exercise tact and good interpersonal skills
- Negotiation Skills
- Strong Business Sense
- Decision Making Skills
- Analytical skills
- Integrity
- Responsive
- High Commitment
Method of Application
Meet the Qualifications? Email your CV to [email protected] on or before 20th October 2025.