Ital Global Ltd specialize in providing services to organizations needing a dedicated team to help them run their non- core organizational activities so that they concentrate on their core business. Wherever we operate, our commitment is to offers a unique approach, efficiency, convenience diligently and efficiently. Ital Global looks to your future! If you grow, we grow. If you beat your competition, we beat ours. If you achieve results, so do we! We know our business, we’ll learn yours. We are a trusted partner, not just a vendor! We do not settle for the status quo! We partner with you to find the best ways to meet your needs and expectations with an eye on budget and outcomes.
Job Overview
We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.
About the Client:
- A leading Kenya based healthcare private facility that continuously strives to enhance the treatment experience of all their patients. It follows the best infection control protocols to avoid any interaction in our patients.
- The center is run by a well-trained and professional team. The facility ensures that all the national guidelines are followed thoroughly without compromising the quality while providing holistic care for these patients.
Job Requirements
- Bachelor\’s Degree in Communication, Public Relations, Marketing or any related course.
- Customer Service experience: 6 months-1 Year would be an added advantage .
- Proficient in Microsoft Office
Competencies and Skills Required
- Excellent communication and presentation skills.
- Enthusiasm and Reliability
- Ability to multi-task.
- Vibrant and people oriented
- Ability to work under pressure
Job Responsibilities.
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Communicating with customers through various channels.
- Vast product knowledge.
- Ensure efficiency of the customer service process
- Ensure customer satisfaction through the provision of professional customer support.
- Develops and maintains strong relationships with customers by providing support, information, and guidance
- Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
- Maintain a high profile in the day to day operations.
- Answer all incoming calls and redirect them or keep messages.
- Performs other related duties as assigned.
Method of Application
Meet the Qualifications? Email your CV to [email protected] using the position as the subject of the mail.