Lily Hospitals is a multi-specialty private hospital. We offer world-class services in key areas of healthcare including fertility treatment, cardiology, urology, ophthalmology and pediatrics. Collectively, our hospitals offer a range of diagnostic services including: Magnetic Resonance Scanners (MRI), Advanced Ultrasound Scanners, 4 Slice CT scanner, Digital Conventional Radiology, Endoscopy, Screening Mammography, Advanced Vision Screening, Cardiac imaging and Pathology Services. Since we were established in 1984, Lily Hospitals have grown in both size and scope of services offered. We are passionate about achieving our vision to become one of the foremost healthcare groups in Nigeria by 2020 by continuously improving care and governance to provide a growing number of Nigerians with high quality and affordable private hospital care.
Responsibilities
- Supervise daily front desk and floor operations to ensure smooth patient experience.
- Coordinate with clinical and non-clinical departments to manage patient flow efficiently.
- Monitor staff conduct, service delivery, and adherence to hospital standards.
- Handle patient inquiries, complaints, and service escalations with professionalism and empathy.
- Prepare daily activity and service reports for management review.
- Train and mentor customer service officers to maintain a consistent standard of care.
- Ensure compliance with health, safety, and operational policies.
Requirements
- Bachelor’s Degree in Business Administration, Hospitality Management, or related field.
- Minimum of 3 years of relevant experience in a hospital or customer service management role.
- Strong leadership, communication, and interpersonal skills.
- Excellent organizational and problem-solving abilities.
- Ability to multitask and work effectively under pressure.
Why Join Lily Hospitals?
- Be part of a reputable, patient-first healthcare brand.
- Opportunity for career advancement and continuous training.
- A supportive, team-oriented work environment.
Method of application
Meet the Qualifications? Email your CV to [email protected] using the Job Title as the subject of the mail.