Job Operations Osmosis LEAD at DHL Supply Chain

DHL Supply Chain is a leading global provider of contract logistics and supply chain management services, operating in over 55 countries and serving various industries.

Job Overview

• Facilitation, implementation and maintenance of the Imports Offloading, Import Reworks and Export Containers.
• Loading process from the capturing of the order in the system
• post loading of stock into the container.
• To maximize the weekly, monthly and annual performance of the sites, by providing leadership, focusing on our customers – Unilever and Cargo Compass requirements.
• Effective operational performance and a motivated workforce making “DHL a great place to work

Responsibilities  

• Take responsibility for the overall smooth operations in accordance with KPI’s and customer expectations
• Planning, Ordering and Co-ordination of raw and packaging materials for Imports/ Reworks and Exports
• Manage the Inbound and Project Osmosis operation Contract
• Managers are responsible for streamlining the creation, negotiation, execution, compliance, storage and renewals across all departments within the organization
• Manage and create an excellent continuous customer relationship
•  Drive KPI’s to meet contractual terms and DHL expectations
• Manage and achieve budget revenue and profit
• Initiate strategic plans for the development of customer accounts
• Team building and development through succession planning
• Responsibility for all issues relating to Health & Safety, Risk and Environment
• To manage and resolve quality related issued with regards to the client’s product
• Manage assets and MHE allocated to your department
• Management of Consumables – Ordering of consumables for Imports/ Reworks and Exports
• Manage, monitor and track usage
• Conduct monthly stock count
• Track SAP system vs physical and resolve issues
• Daily meetings held to update Unilever
• Work in collaboration with other DHL sites to maximize efficiencies and best recommunicate with UL on status of imports, Reworks and Exports- received, reworked and exported
• Communicate with TKP on heads needed
•  Manage TKP to drive KPI’s
• Ensure shrinkage is keep to a minimum
• Initiate strategic plans for the development of customer accounts
• Team building and development through succession planning
• Responsibility for all issues relating to Health & Safety, Risk and Environment
• To manage and resolve quality related issued with regards to the client’s product
• Compliance with Standard Operating Procedures
• The ability to adapt easily to different cultural and language barriers
• Reconcile SAP system vs WMOS vs physical and resolve discrepancies
• Management of staff, ensuring customer requirements are met and / or exceeded
• Budget / Cost Management
• Compliance with Company and local statutory obligations regarding working time legislation, operator licensing, H&S and quality
• Ensure effective communication processes are established and maintained for externally and internally
• Honesty – pride in his job and an eye for detail
• Identify and develop the potential of all team members
• Driving and maintaining an overall smooth operation
• Sound understanding and experience of operational processes
• Good balance of Results oriented and Respectful leadership approach
• To comply with and communicate statutory and Company Policies and Procedures
• Change Management
• Liaise with the Warehouse to ensure the smooth workflow in order to minimize delays
• Monitoring stock counts i.e. Planning, Preparation and Physical counting of stock
• To manage HR issues – Industrial Relations
• Build Team morale
• Delivery of a safe, secure, clean and fair work environment
• Maximise accuracy, productivity and space utilization
• Compile, manage and submit relevant reports and statistics to Management on a daily, weekly and monthly basis
• Deliver team member performance reviews and development
• Provide a high quality customer service to clients by means of reports
• Work in collaboration with other DHL sites to maximize efficiencies and best practice
• Take ownership to deal effectively with queries, requests and complaints
• Translate, analyze and deliver customer needs through effective operations
• Ensure daily and weekly workload planning and volume forecasting routines are accomplished
• Effective Leadership and Management of the Operational and Administrative teams
• Give support, share knowledge and share skills to other team members
• Adhere to the sites SHE rules and best practices
• Ensure that product safety, quality and integrity is not compromised
• Report any persons behavior that may impact on the safety, quality or integrity of the stored product
• Communicate with UL on status of imports, Reworks and Exports- received, reworked and exported
• Additional= 5 Permanent and 30 Labor Broker
• Calculate number of heads needed vs number of containers and reworks received
• Communicate with TKP on heads needed
• Manage TKP to drive KP
• Tracking of loads received
•  Requesting Port Health to clear stock for put ways via Cargo Compass
• Communicate with the Picking Team
• Ensure that batch numbers recorded on exports are correct
• Monitoring of the loading of containers
•  Ensuring that the correct stock is labelled as per the brief
• Manage communication and planning with
•  Contract Managers are responsible for streamlining the creation, negotiation, execution, compliance, storage and renewals across all departments within the organization
•  Manage and create an excellent continuous customer relationship
•  Drive KPI’s to meet contractual terms and DHL expectations
•  Manage and achieve budget revenue and profit

Skills

•  Maintains effective relationships with customers
•  Develops / Delivers high quality / innovative products, services or solutions
•  Focuses on customer needs and gains their commitment
•  Gains management / colleague support to meet customer need
•  Coordinates efforts and aligns resources to achieve objectives
•  Regularly reviews and communicates progress against objectives and adjusts as needed
•  Champions continuous improvement and innovation
• Takes responsibility for own decisions and recognizes the contribution of others
•  Provides candid / regular feedback
•  Supports the development of others
•  Inspires others to develop themselves
•  Conveys a clear sense of personal goals and values
•  Actively seeks feedback to improve performance
•  Develops new skills and modifies behaviors based on feedback
•  Takes personal responsibility for career and development      

      Experience

•  Computer literacy
•  Communication skills
• Achievement of personal goals
• Ability to work within a rapidly changing environment
• Deadline driven
• Good written and communication skills
•  Distribution and Logistics knowledge
• Customer satisfaction
• Ability to influence and negotiate at all levels
• Problem solving
• Flexibility
• Team Development
•  Security knowledge
•  Achieve work targets and is willing to take on additional roles / responsibilities
•   Client and customer needs knowledge
•  Ability to work under pressure
•  Communication skills
•  Service delivery and operational knowledge
•  Ability to work under pressure
•  Computer Literacy
•  Achievement of operational performance

Qualifications

•  Matric
•  Logistics / Warehouse Management / Supply Chain Management Diploma {Desirable}
•  2 – 3 years Management experience in a Warehousing / Logistics / Transport environment

Languages

• English verbal and written.

Method of Application

Meet the qualifications? Apply now at DHL supply chain at careers.dhl.com