Shop Zetu was created in 2020, as a multi-brand, multi-vendor online fashion marketplace for affordable and trendy fashion, footwear, beauty, and accessory brands.
Catering to Women, Men & Kids; we are particularly excited to carry a large range of global as well as African-owned brands and are always looking for new brands to bring onto the platform
Job Overview
This is a full-time on-site role for a Customer Care Representative located in Nairobi. The Customer Care Representative will be responsible for managing customer support, ensuring customer satisfaction, and providing excellent customer service. Daily tasks will include assisting customers with inquiries, addressing complaints, and maintaining updated records of customer interactions. The representative will also collaborate with other departments to improve the overall customer experience.
Qualifications
- Strong Interpersonal Skills, Excellent Communication abilities
- Experience in Customer Service, Customer Support roles
- Proven track record in ensuring Customer Satisfaction
- Ability to handle customer inquiries and complaints efficiently
- Excellent problem-solving abilities and attention to detail
- Ability to work effectively in a team environment
- Prior experience in the fashion or e-commerce industry is a plus
- A diploma or equivalent / bachelor’s degree is preferred
Method of Application
Meet the Qualifications? Email your CV to [email protected] by 24th, October 2025 using the position as the subject of the mail.