Janta Kenya is a business management and HR consultancy firm located in Nairobi, Kenya, that offers services like recruitment, outsourced HR, business support, and strategic planning. It serves various clients, including graduates, professionals, and businesses, and has over 12 years of experience in the East African market. The company aims to help clients grow and optimize their operations.
Job Description
Duties and Responsibilities
- Handle customer queries phone, live chat, Whatsapp, Social Media, email and face-to-face in a polite and professional manner
- Probing and Trouble-shooting customer queries to provide a suitable and satisfactory solution
- Educate current and potential customers on product and service information via telephone, social media, activations, face to face amongst other media.
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader
- Follow up on customers whose issues had been previously escalated once there is a resolution
- Conduct outbound campaigns and periodic surveys to educate customers on services and processes
- Actively participate in team meetings
- Maintain accurate customer records by following Customer Service procedure on record keeping.
- Identify and escalate priority issues to your Team Leader.
- Keep all equipment assigned to you operational and in proper condition by following established procedures; reporting malfunctions.
- Attend all coaching sessions offered to you by your supervisors or any other assigned person.
- Achieve the agreed KPIs and Objectives as communicated by your supervisor.
- Any other responsibilities assigned by the supervisor(s)
Qualifications
- Completion of KCSE; Diploma or higher education an added advantage
- Experience working in Zambia, Lesotho, Botswana, Uganda, Rwanda and Mozambique in a call center set up being an added advantage
- Passionate about customer care
- In-depth understanding of betting products and services
- Excellent typing skills
- An excellent communicator
- Positive attitude
- Experience working with MS Office
- Fluent in written and spoken English and Swahili
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
- A team player
- Must be time flexible and able to work in a shift system including Public holidays and Weekend
Method of Application
Meet the Qualifications? Email your cover letter and CV to [email protected] by 22nd October, 2025 using the position as the subject of the mail.