With 2024 sales and revenues of $64.8 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.
Job overview
- We have an opportunity for a Territory Manager in South Africa.
- The position is responsible for overseeing and delivering all sales and integrated customer offerings to customers in the Africa and Middle East territories.
- In this role, you will lead and manage dealer relationships to market the company’s products and services and develop dealer sales capability for the diesel and gas gen-set market in Africa Middle East.
- You will be responsible for planning, setting, and achieving the Business Plan while driving overall sales and Go-To-Market strategies to promote the company’s products and services
Responsibilities
- Understanding of business model and acting within the business process guidance on review and approval for variance programs and commercial actions.
- Designing and assisting dealers on the forecast, sales/rental/used strategy planning, and sales techniques, supporting the rollout of new products.
- Performing regular sales performance reviews with dealers and ensuring implementation of corrective actions where needed.
- Leading the selling opportunities identification, customer satisfaction improvement and business relationship enhancement.
- Assessing dealers’ technical and soft skills capabilities and proposing training plans accordingly.
- Ensuring rigour and accurate data input in CRM system leading to meaningful reports.
- Preparing and leading regular Business Reviews with dealers and internal management teams.
Skills
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Industry Knowledge: Knowledge of the organization’s industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
- specific publications.
- Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service ‘value’ and to differentiate support offerings that address clearly understood customer needs.
- Effective Communication: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication.
- Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Requirements
- Experience in Diesel and Gas Power Generators sales, Data Centers, parts and services, knowledge of Salesforce or similar CRM systems; Degree in Mechanical / Electrical engineering
- Proven experience (6 years minimum) In a similar role
- A completed university degree in engineering (Electrical or Mechanical), or related field.
- Must be proficient in English. Arabic or French is a plus.
- The role requires up to 35% of travel within the EAME region
- Onsite.
Method of Application
Meet the qualifications? Apply now at Caterpillar Inc. on careers.caterpillar.com