Founded in 2004, Hire Resolve is a premier recruitment agency dedicated to connecting skilled professionals with permanent employment opportunities across industries such as Engineering, Finance, IT, Mining, Manufacturing, and Logistics.
Job Overview
- The IT Infrastructure and Operations Manager is responsible for ensuring the delivery of reliable, secure, and high-quality IT services across the organisation. This includes aligning IT infrastructure and operations with business needs, overseeing system stability, performance, and scalability, and ensuring compliance with governance and security standards.
- The role requires strong leadership, strategic planning, and operational management to support all technology resources and systems.
Responsibilities
- Align IT policies, standards, and procedures with strategic and regulatory requirements.
- Plan, implement, and manage infrastructure environments to effectively deliver IT services.
- Ensure compliance with audit, security, and data protection requirements.
- Implement and maintain ITSM and ITIL best practices.
- Oversee daily infrastructure operations and project execution within the IT Infrastructure team.
- Ensure server and network systems are secure, stable, and optimised.
- Manage data centre environments, ensuring data protection and access control.
- Monitor and report on SLA performance, service delivery metrics, and uptime.
- Maintain detailed and accurate system documentation.
- Plan and manage staff and resource requirements in line with the IT strategy.
- Recruit, train, and mentor infrastructure team members.
- Manage the annual infrastructure budget and ensure cost-effectiveness.
- Oversee the IT asset and license portfolio, ensuring compliance and optimal utilisation.
- Develop and implement hardware and software lifecycle plans.
- Evaluate and implement new technologies to enhance system performance.
- Manage IT environment changes, ensuring documentation, testing, and risk mitigation.
- Assess technology risks and maintain effective disaster recovery and backup plans.
- Ensure business continuity and compliance with relevant regulations.
- Serve as the primary escalation point for infrastructure-related business issues.
- Collaborate with internal stakeholders and IT leadership to ensure alignment with business objectives.
- Manage external service providers and technology vendors.
- Negotiate, monitor, and report on Service Level Agreements (SLAs).
- Stay current with emerging technologies and industry best practices.
- Drive innovation and continuous improvement across IT operations.
- Apply design thinking, systems thinking, and data-driven decision-making in problem-solving.
Qualifications
- Bachelor’s Degree in Information Technology, Systems, Engineering, or a related field (accredited institution).
- ITIL certification (required)
- 8–10 years of relevant ICT experience in infrastructure and operations management.
- Proven experience leading an IT operations or infrastructure team.
- Strong background in delivering technical support and infrastructure services.
- Demonstrated success in managing cloud infrastructure and major IT projects.
- Experience driving organisational change and technology transformation.
- Proven ability to work collaboratively across departments to achieve business goals.
Method of Application
Meet the qualifications?
Apply now at Hire Resolve on hireresolve.simplify.hr