Vodafone Global Enterprise is a multinational company which provides telecommunications and information technology services to large corporations, and a wholly owned subsidiary of Vodafone Group. It is headquartered in London, England, and was established in April 2007.
Job Overview
- To ensure operational excellence across all production systems supporting Big Data and Machine Learning platforms
- This role is responsible for maintaining system reliability, managing incidents, changes and delivering ITIL-aligned support services to ensure seamless platform performance and user satisfaction.
Responsibilities
- Monitor and maintain the health of production data and ML pipelines, platforms, and services.
- Perform root cause analysis and resolution of production incidents.
- Manage and coordinate incident response, escalation, and communication.Ensure timely resolution of support tickets and service requests.
- Implement and manage ITIL processes including Incident, Problem, Change, and Release Management.
- Maintain service documentation, runbooks, and operational procedures.
- Participate in CAB (Change Advisory Board) reviews and ensure compliance with change protocols.
- Drive continuous improvement initiatives to enhance system reliability and performance.
- Collaborate with DevOps, MLOps, and Platform Engineering teams to automate operational tasks.
- Track and report on SLAs, SLOs, and KPIs for operational services.
- Set up and maintain monitoring, alerting, and logging systems.
- Ensure visibility into system performance and proactively identify issues.
- Support observability tooling and dashboards for platform health.
- Act as the first point of contact for production-related issues.
- Liaise with internal teams and external vendors to resolve operational challenges.
- Provide regular updates and reports to leadership on operational status and risks
Requirements
- Bachelor’s degree in computer science, Engineering, or related field.
- 5+ years of experience in Big Data, ML Operations Support.
- Experience with Cloud based data technologies such as AWS, GCP or Azure.
- 5+ years of overall IT experience with Big Data, Advance Analytics, Data Warehousing and Business Intelligence.
- Relevant cloud certification at professional or associate level would be advantageous.
- Strong communication and collaboration skills.
- Agile exposure, Kanban, or Scrum
Competencies
- In-depth knowledge of data as a product & Information best practices.
- Experience in using a wide range for data tools such as AWS services – S3, SFTP, Glue, EMR (Spark), Airflow, Athena, CloudWatch, CouldTrail, KMS, Kinesis, OpenSearch, etc.
- Strong understanding of ITIL frameworks and service management.
- Experience in production support for data platforms, ML systems, or cloud infrastructure.
- Familiarity with monitoring tools (e.g. Prometheus, Grafana, Postgress).
- Knowledge of incident and change management workflows.
- Excellent troubleshooting, communication, and documentation skills.
- Working experience with Cloud platforms such as AWS and GCP.
- Working experience with Kubernetes and Docker containers.
- Working experience with CI/CD, IAC and DevOps tools such as CDK, Code Repos, etc.
- Strong programming skills in Python and SQL.
Method of Application
Meet the qualifications?
Apply now at Vodafone Global Enterprise on jobs.vodafone.com