• As an IT Specialist, you will play a crucial role in ensuring seamless business operations by providing first-level troubleshooting, user support, and system maintenance.
• Your contribution will help optimize IT systems,  enhance user experience, and support business applications.

You’ll Contribute to:

• Providing first-level and second-level IT support for business applications and IT systems.
• Troubleshooting technical issues related to software, hardware, and applications.
• Monitoring system performance, diagnosing problems, and escalating as needed.
• Managing user access and system configurations to ensure smooth operations.
• Running basic SQL queries for troubleshooting and data retrieval.
• Executing Linux commands for system checks and maintenance.
• Documenting recurring IT issues and contributing to the IT knowledge base.
• Supporting IT training initiatives to enhance user proficiency.
• Assisting in IT system updates, patches, and performance improvements.
• Identifying business requirements and aligning system functionalities with business needs.

Skills & Competencies

• The role affords you to develop technical and behavioral competencies, that is, skills, knowledge, and behaviors required to successfully perform in the role and contribute to the organization’s goals.

Technical Competencies

• Basic troubleshooting of IT applications and business systems.
• Ability to run basic SQL queries for data retrieval.
• Experience working with ITSM tools.
• Familiarity with system monitoring and reporting tools.

Minimum Requirement

• This opportunity is a Middle Level Management role.
• You will be responsible for optimizing IT systems, enhance user experience, and support business applications.
• This role directly reports to the Subject Matter Expert – Business Support System and Operation Support System (SME – BSS & OSS). Successfully applicants will typically possess the following criteria:

Education:

• Bachelor’s degree/ HND in Information Technology or Computer Science or related field
• Knowledge of scripting (Linux shell, SQL) and database management.
• Familiarity with ITIL frameworks and IT service management principles.

Work Experience:

• A minimum of 1-3 years of experience in IT support, business systems, or related roles