CDL Limited stands at the forefront of Kenya’s recruitment landscape, delivering exceptional talent acquisition, consulting, and corporate training solutions that transform businesses.
Job Description
Key Responsibilities
- Proactively monitor debtor accounts to identify those with overdue payments.
- Contact debtors via phone, email, letters, or in-person (field visits), to request payment of outstanding balances.
- Negotiate payment plans, settlements, or other repayment arrangements consistent with company policies.
- Follow up persistently to ensure payments are made as agreed.
- Investigate and resolve any discrepancies in debtor accounts, such as mismatches, disputes, or incorrect billing.
- Maintain accurate and up-to-date records of all communications, payments, promises to pay, and outstanding balances.
- Comply with all relevant laws, regulations, policies, and ethical standards applicable to debt collection.
- Handle debtor personal data in accordance with the Data Protection Act 2019: maintain confidentiality, secure storage, only use for authorized purposes.
- Meet or exceed collection targets or performance metrics.
- Communicate effectively with internal stakeholders to ensure clarity and consistency in processes.
Qualifications & Skills
- Minimum of a high school certificate. Additional qualifications in finance, accounting, business, public relations, or a related field is an advantage.
- Prior experience in debt collection, credit control, telemarketing, insurance, or related finance / customer-facing roles is beneficial.
- Strong negotiation and persuasion skills.
- Excellent verbal and written communication abilities.
- Good problem-solving skills and attention to detail.
- Ability to work under pressure, handle difficult conversations, and maintain composure.
- Familiarity with relevant legal and regulatory frameworks governing debt collection in Kenya.
- Proficient in using computers, debt collection or CRM software, and basic spreadsheet tools.
- Good time management skills; ability to prioritize tasks and manage a large number of accounts.
- High level of integrity and ability to handle sensitive/confidential information.
Method of Application
Meet the Qualifications? Apply now at CDL Human Resource on cdl.zohorecruit.com