Application Support Officer at ARM Hold Co.

Job Summary

• We are seeking a highly skilled and experienced Core Banking Application Manager to lead the development, maintenance, and optimization of our core banking systems. The ideal candidate will be responsible for managing the end-to-end lifecycle of core banking applications, ensuring system stability, performance, compliance, and alignment with the bank’s strategic objectives.

Job Details

• Coordinate UAT and SIT phases with business stakeholders for new releases or system changes.
• Plan for business continuity, disaster recovery, and high availability of core banking applications.
• Stay updated with technological trends and propose improvements or innovations.
• Log management and application observability.
• Monitor application and database performance, troubleshooting issues and implementing solutions as needed.
• Develop and enforce best practices for data management, security, and compliance.
• Manage vendor relationships and third-party service providers to ensure the quality and reliability of external systems.
• Ensure the seamless integration of applications across the organization, optimizing efficiency and user experience.
• Collaborate with stakeholders to understand business requirements and align application strategies with organizational goals.

Requirements

• Analytical mindset to identify and address complex issues related to application management.
• In-depth knowledge of enterprise application architecture, development, and maintenance.
• Expertise in database management systems, SQL, data modelling and reporting.
• Familiarity with project management tools and methodologies.
• Excellent verbal and written communication skills.
• Ability to communicate technical information to non-technical stakeholders.
• Hands-on experience with DevOps tools and agile delivery models.
• Familiarity with cybersecurity best practices in banking environments

QUALIFICATION & EXPERIENCE

Educational Requirements

• Bachelor’s degree from an accredited university
• Professional certification in Project Management (e.g. PMP, PRINCE2) and/or IT Service Delivery (ITIL).

Experience Requirements

• Minimum of 3 years of relevant experience in core banking application management.
• Proven experience working in teams and taking ownership of deliverables with minimal or no supervision.

COMPETENCIES, SKILLS & ABILITIES

• Analytical mindset to identify and address complex issues related to application management.
• In-depth knowledge of enterprise application architecture, development, and maintenance.
• Expertise in database management systems, SQL, data modelling and reporting.
• Familiarity with project management tools and methodologies.
• Excellent verbal and written communication skills.
• Ability to communicate technical information to non-technical stakeholders.
• Hands-on experience with DevOps tools and agile delivery models.
• Familiarity with cybersecurity best practices in banking environments.