Pwani Oil is home to one of East Africa’s most advanced manufacturing facilities, located in Kikambala, Kilifi. With the capacity to refine over 1,000 metric tonnes of oil daily, we operate at the highest international standards to ensure excellence in every drop. But beyond our modern infrastructure, lies a deeper purpose—Refining Lives. This means going beyond just products; it’s about consistently delivering exceptional quality and meaningful value to you, every single day.
Job Overview
Join us as an Assistant Executive Customer Service (Kikambala, Kilifi)
Job Description
- Deliver outstanding customer experiences through timely order processing, proactive engagement, and sales achievement. You’ll build strong customer relationships, grow product sales through upselling and cross-selling, and communicate effectively on orders, pricing, and new offers.
- The role also involves managing debt collection within trading terms to maintain healthy accounts and support overall business growth.
EXPERIENCE
- 2 years’ experience in Customer Service or a related role, preferably in FMCG.
- Proven ability to manage customer relationships, process orders,
- and communicate effectively.
- Strong analytical, organizational, and problem-solving skills.
Qualifications
- Bachelor’s Degree or Diploma in Business Administration, Marketing, Communication, or a related field.
- Proficiency in Microsoft Office Suite, CRM tools, and ERP systems.
Method of Application
Meet the Qualifications? Email your CV at: jobs@pwani.net before October 14th using the position as the subject of the mail.