First National Bank (FNB; Afrikaans: Eerste Nasionale Bank (ENB)) is one of South Africa’s “big four” banks. It is a division of FirstRand, a large financial services conglomerate, which trades on the Johannesburg Securities Exchange (JSE), under the symbol: FSR. FNB is also listed on the Botswana Stock Exchange under the symbol FNBB and is a constituent of the BSE Domestic Company Index.
Job Overview
- To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives
- To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives
- Using business analysis tools and techniques
- Participating in all phases of the system development life cycle
- A digital banking environment
- Requirements gathering and stakeholder management
- Engaging in new-to-build projects and enhancements
- Document and project management tools effectively (JIRA, Confluence)
- Out-of-the box thinking for creative problem solving and analysis
- Dynamic and collaborative approaches to develop value-adding solutions
Responsibilities:
- Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.
- Facilitate and coordinate the end-to-end implementation of prioritised and approved projects.
- Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation.
- Develop, encourage and nurture collaborative relationships within business and/or across the FRG.
- Assess own performance through seeking timely and clear feedback and request training where appropriate.
- Develop new insights into situations and apply innovative solutions to make organisational improvements.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Compile reports that track progress and guide business to make informed decisions relating to building technical equipment.
- Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
Benefits
- Opportunities to network and collaborate.
- Challenging Work.
- Opportunities to innovate.
Requirements
- Diploma/degree in IT or related field of study
- 3+ years related experience
Method of Application
Meet the qualifications?
Apply now at FNB South Africa on firstrand.wd3.myworkdayjobs.com