HRLeverage Africa is an HR, Outsourcing and Recruitment Service Provider. As a company, we deliver excellent spectrum of HR Business Solutions through a custom-built approach for organizations. We are a premium professional service firm domiciled in Africa and with our partnership with global organizations, we are able to leverage on technology to provide strategic Business solution.
Job overview
- We are seeking for a resourceful and client-focused Client Relationship officer to join our growing team.
- This role is critical to our operations, bridging communication between clients, vendors, and internal departments to ensure smooth execution, timely delivery, and exceptional client satisfaction.
Responsibilities
- Serve as the primary liaison between Clients, vendors, and internal operations teams.
- Attend to all client-related matters and communications under the supervision of the Operations manager or designated supervisor
- Respond promptly and efficiently to client and vendor queries via calls, emails, and meetings.
- Support in managing vendor relationships, maintaining the vendor database, and ensuring timely service delivery.
- Handle budgeting, invoicing, documentation, and other administrative processes related to projects.
- Collaborate with internal teams to track production timelines, material requests, and purchase orders for ongoing projects.
- Participate in team meetings to provide updates on project status, challenges, and client feedback.
- Monitor onsite activities such as branding, activations, etc, providing detailed feedback to ensure client satisfaction and operational efficiency.
- Investigate project challenges, identify root causes, and propose actionable resolutions.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Mass Communication, or a related field.
- Minimum of 3–5 years’ experience in client service, operations support, or project supervision/coordination (preferably within an advertising or experiential marketing agency).
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to manage multiple projects and deadlines.
- Detail-oriented, proactive, and solutions-driven.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Ability to work collaboratively in a fast-paced, dynamic environment.
Why Join Us?
- Salary: N250,000 Monthly.
- Be part of a creative, dynamic team dedicated to innovation in advertising.
- Work alongside industry-leading vendors and suppliers.
- Competitive compensation, benefits, and opportunities for professional growth.
Method of application
Meet the Qualifications? Email your CV to [email protected] using the job title as the subject of the mail.