Concentrix Corporation (CNXC) is a global provider of customer experience(CX) solutions and technology, helping clients design, build, and run end-to-end CX operations. Headquartered in Fremont, California, Concentrix employs approximately 450,000 people across 40+ countries
Job overview
- We’re looking for a highly motivated Continuous Improvement Manager to join our dynamic team. You’ll play a vital role in identifying and delivering service improvement activities and embed a culture of improvement to drive our business forward.
- This opportunity requires a well experienced and highly organised individual to lead and deliver improvement initiatives by using process improvement methodologies and innovative thinking ensuring that improvements are not just temporary but lasting!
- If you have a critical eye for detail, a strategic way of thinking with persuasive communication skills and have a proven track record of achieving positive results in the Customer Experience sector, then take this moment to apply today!
Responsibilities
- Identifying process and policy improvements to improve customer experience
- Identifying opportunities to drive efficiency gains
- Ensuring optimisation of best practice to deliver a best in class operation in all work streams
- Identifying opportunities to exceed on delivery of operational objectives, maximise revenue and achieve business objectives
- Ensuring change control framework is adhered and reported
- Ensuring compliance framework standards and policies are met and adhered to
- Growing and developing your people
- Communicating key messages within the campaigns by working with the management team and our ambassadors
- Acting as a lead and working closely with clients, key internal and external stakeholders across regions and other support areas to ensure alignment of plans and initiatives
Requirements
- 5 years’ experience in a senior Operations Manager position
- Previous CX and CI experience
- Excellent communication and negotiation skills
- Experience in shaping and formulating operational strategic plans
- Demonstrable experience of senior stakeholder management
- Ability to deliver agreed programmes of work and embed initiatives for improvement
Method of Application
Meet the qualifications? Apply now at Concentrix on apply.concentrix.com