Elvaridah is a Business Development Company with the primary objective of working with businesses and business owners to start up their businesses, improve, differentiate or expand already existing ones.
Job overview
- The Customer Experience & Social Media Manager will be responsible for building and maintaining strong customer relationships while driving brand visibility, engagement, and loyalty across all social media platforms.
- This role combines customer support, brand storytelling, and community management to ensure an excellent customer journey and impactful online presence.
Responsibilities
Customer Experience Management:
- Develop and implement strategies to enhance the overall customer experience.
- Manage customer inquiries, complaints, and feedback across all touchpoints to ensure timely resolution.
- Track and analyze customer satisfaction metrics (CSAT, NPS, etc.) and recommend improvements.
- Collaborate with internal teams (sales, operations, product, etc.) to optimize customer service processes.
- Maintain a customer feedback loop to improve products, services, and support.
Social Media Management:
- Develop and execute social media strategies aligned with brand goals and customer engagement.
- Manage content creation, scheduling, and posting across platforms (Instagram, Facebook, TikTok, LinkedIn, X/Twitter, etc.).
- Monitor social media trends, competitor activities, and audience insights to optimize engagement.
- Foster and grow online communities through active engagement, responding to comments/messages, and moderating conversations.
- Run paid social campaigns, track performance, and prepare reports on ROI.
Brand & Content Strategy:
- Create compelling storytelling content (posts, videos, reels, blogs) that reflect the brand’s tone and values.
- Collaborate with designers, photographers, and other creatives for high-quality content.
- Ensure brand consistency across all communication channels.
Requirements & Qualifications
- Candidates should possess a Bachelor’s degree in Marketing, Communications, Business, or related field.
- 1-2 years’ experience in customer experience, social media management, or community management.
- Strong understanding of digital marketing, customer engagement, and brand storytelling.
- Excellent communication, problem-solving, and interpersonal skills.
- Proficiency with social media management tools (e.g., Hootsuite, Buffer, Meta Business Suite, Sprout Social).
- Data-driven mindset with ability to interpret analytics and drive insights.
- Creative thinker with strong organizational and multitasking skills.
Key Competencies:
- Customer-centric mindset
- Strong leadership and people skills
- Creative content development
- Analytical and result-oriented
- Adaptability and crisis management.
Method of application
Meet the Qualifications? Email your CV to [email protected] using the Job Title as the subject of the mail.