Lily Hospitals is a multi-specialty private hospital. We offer world-class services in key areas of healthcare including fertility treatment, cardiology, urology, ophthalmology and pediatrics. Collectively, our hospitals offer a range of diagnostic services including: Magnetic Resonance Scanners (MRI), Advanced Ultrasound Scanners, 4 Slice CT scanner, Digital Conventional Radiology, Endoscopy, Screening Mammography, Advanced Vision Screening, Cardiac imaging and Pathology Services. Since we were established in 1984, Lily Hospitals have grown in both size and scope of services offered. We are passionate about achieving our vision to become one of the foremost healthcare groups in Nigeria by 2020 by continuously improving care and governance to provide a growing number of Nigerians with high quality and affordable private hospital care.
Job Overview
- We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team.
- The ideal candidate will be passionate about assisting customers, resolving inquiries, and providing outstanding service in a friendly environment.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate information regarding products/services and company policies.
- Handle and resolve customer complaints in a calm and empathetic manner.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Collaborate with other team members to ensure a seamless customer experience.
Requirements
- Must Have a Minimum of an OND in Health Information Management
- 1 – 3 years proven experience in health information management and customer service in a healthcare setting.
- Strong communication, interpersonal, and problem-solving skills.
- Knowledge of medical terminology and patient privacy laws.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Must reside in Port Harcourt or its environs.
Benefits
- Competitive salary based on experience.
- Health insurance and other benefits package.
- Opportunities for career growth and professional development.
- A supportive and collaborative work environment.
Method of application
Meet the Qualifications? Email your CV to [email protected] using the Job Title as the subject of the mail.
- Note: If you are passionate about delivering exceptional customer service and are excited to join a vibrant team, please apply.