Nova Pioneer, we have done more than just imagine this future, we are bringing it to life. Nova Pioneer is a pan-African, independent network of schools offering high-quality, accessible education from pre-primary through secondary school. Nova Pioneer uses a unique, inquiry-based learning approach that encourages students to ask “why” instead of telling them the “what”. It allows them to form their own thinking through exploration, investigation, and collaboration. Nova Pioneer currently has 16 schools in South Africa and Kenya with a vision to launch 100 schools and reach tens of thousands of students across the African continent in the next decade.
Job Description
You will be responsible for:
- Prospective Parent Engagement & Enrolment Conversion
- Engage Leads and Generate Applications: Proactively engage leads to maximize the conversion rate of qualified leads to applications for all current Nova Pioneer campuses in Kenya.
Communication
- Multi-Channel Communication: Engage prospective parents via Phone Call, Email, SMS, WhatsApp, and Social Media (e.g. DMs/Comments) to share our school offering, answer queries, and build interest.Your communication is expected to be well composed and timely, within the protocol set by your manager and the organization
- Data & Reporting: Giving the organization visibility into our progress will be a key responsibility in this role. Filling and maintaining the Integrated Marketing & Admissions dashboard in a timely manner, preparing and submitting monthly, quarterly and annual reports on activities mapped out will be key to measure our progress against your team’s key
- Social Media Management & Digital Engagement :Content Execution: Manage the scheduling and execution of approved social media posts across relevant Nova Pioneer platforms (e.g., Facebook, Instagram) to drive engagement and lead generation.
- Social Media Monitoring: Monitor social media channels for prospective parent inquiries and feedback, ensuring timely and professional responses.
- Digital Reporting: Track, analyse, and report on social media post performance and engagement metrics to inform future content strategy.
- Customer Engagement / Events: As a Customer Success Coordinator, you will be expected to Book parents for Open Days based on their campus of interest and schedule students for grade-specific assessments and give analysis of the Marketing events, and for making recommendations on potential improvements.
ABOUT YOU
- A Bachelor’s Degree in Marketing/Commerce/Business Administration or any other relevant related field.
- Experience: A minimum of 1 year of experience in a customer-facing role. Experience in sales, admissions, customer service, communications, business development, or social media management is strongly preferred.
Academics:
- Exceptional Communicator: You speak clearly, confidently, and persuasively. You write well and are comfortable adapting your tone to suit different audiences and communication channels, especially on public social platforms.
- Empathetic and Customer-Focused: You listen actively, quickly understand parent needs, and craft thoughtful responses that consistently build trust and rapport.
- Strategic Thinker: You can segment audiences, plan engagement journeys, and adapt strategies for different customer types and stages.
- Driven by Results: You are goal-oriented, proactive, and deeply accountable. You take initiative and are passionate about hitting enrollment targets.
- Organized and Reliable: You can effectively juggle multiple conversations and follow-ups, meet strict deadlines, and consistently manage your workload with minimal supervision.
- Collaborative: You are a team player who thrives in cross-functional environments and brings energy and ideas to the table.
- You have the ability to thrive in a fast‐paced, entrepreneurial environment
- You are excited about our organizational culture—and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.
Method of Application
Meet the Qualifications? Apply now at Nova Pioneer on novapioneer.applytojob.com