Jobmagnet Nigeria Limited – Our client, a reputable ICT company delivering enterprise software solutions and managed technology services to organizations within and outside Nigeria, is recruiting to fill the position.
Job overview
- We are seeking to hire a qualified and experienced End User & Asset Management Engineer. The ideal candidate will be responsible for managing IT assets, ensuring optimal performance of end-user devices, and providing technical support to users.
- The End User & Asset Management Engineer will manage end-user devices and IT assets throughout their lifecycle, maintain asset inventory records, and provide support to users to ensure efficient and uninterrupted business operations.
Responsibilities
- Manage the lifecycle of IT assets including procurement, deployment, tracking, maintenance and retirement.
- Maintain an up-to-date asset inventory database using asset management tools.
- Install, configure and support desktops, laptops, printers, and other end-user devices.
- Provide Level One and Level Two technical support to users on hardware and software related issues.
- Monitor and ensure enforcement of IT asset usage policies and security compliance.
- Coordinate asset repairs, replacements and vendor management when required.
- Conduct periodic audits to ensure asset accuracy and accountability.
- Prepare asset reports including usage, performance and lifecycle status.
Requirements
- Bachelor’s Degree in Computer Science, Information Technology or a related field.
- 5 to 7 years experience in IT Asset Management and End-User Support.
- Strong experience with asset management tools, inventory tracking systems and IT documentation.
- Hands-on experience with Windows and macOS operating systems.
- Knowledge of Active Directory, Microsoft 365 and user administration.
- Good understanding of ITIL processes and IT service management platforms such as Jira, Zendesk or ServiceNow.
- Excellent troubleshooting and problem-solving skills.
Soft Skills:
- Strong attention to detail.
- Ability to work under pressure and manage multiple priorities.
- Good communication and teamwork skills.
Method of application
Meet the Qualifications? Email your Cover Letter and CV to [email protected] using the Job Title as the subject of the email.