Growthpoint (officially Growthpoint Properties) is a South African real estate investment company, based in Sandton. [4][1] Founded in 1987, Growthpoint is the largest real estate investment trust (REIT) listed on the JSE Limited (South Africa’s main stock exchange).
Job overview
- A culture-forward leadership role focused on delivering exceptional front-of-house experiences.
- This role ensures service excellence, team cohesion, and brand-aligned engagement across reception, hospitality, and guest-facing environments.
Responsibilities
- Lead and inspire a diverse team including receptionists, baristas, drivers, cleaners, security personnel and internal landscaping employees.
- Monitor and evaluate service delivery against established SLAs, ensuring consistent excellence
- Identify and address underperformance through coaching and escalation protocols, as required.
- Administer access systems, subscriptions and parking logistics with precision, in tandem with building management.
- Reconcile operational spend and ensure alignment with company policies and budgetary controls.
- Ensure all front-of house areas are welcoming, well maintained, and brand aligned
- Liaise with building management to ensure service reliability and prompt resolution of issues
- Monitor compliance across safety and hospitality protocols and uphold these protocols through regular audits
- Recommend and implement enhancements to elevate the guest experience and service flow.
- Culture and Engagement Stewardship
- Coordinate recognition milestones and office engagement activities.
- Support internal events with hospitality planning and execution.
- Foster team morale through inclusive leadership and service pride initiatives
- Gather and interpret feedback to continuously improve the front-of-house experience.
- Communication and Relationship Management
- Maintain a warm, professional and brand-aligned tone in all interactions
- Lead and facilitate team briefings and ensure service updates are communicated to ensure alignment and transparency
- Handle sensitive issues with discretion and escalate if necessary
- Build rapport with staff, guests, and vendors
Requirements
- Workplace operations and service protocols.
- Health, safety and building compliance.
- Brand experience and corporate culture.
Skills
- Guest experience.
- Vendor coordination.
- Ambiance curation.
- Operational spend reconciliation.
- Operational risk awareness.
Competencies
- Coaching.
- Recognition.
- SOP implementation.
- Problem solving & decision making.
- Strong interpersonal skills and stakeholder engagement.
- Strong communication skills.
- Team management and development.
- Planning and organizing.
- Adaptability and resilience.
Experience
- A minimum of 5 years in guest-facing or hospitality roles.
- 1-2 years supervisory experience.
- Proven ability to deliver in high touch environments.
- Experience managing service contracts, SLAs and vendor relationships.
- Experience handling budgets, reconciling spend and ensuring compliance with safety and hygiene standards.
- Exposure to planning internal events.
Education
- Grade 12.
- Qualification in Hospitality/Operations/Business Administration or Facilities Management is advantageous.
Method of Application
Meet the qualifications ? Apply now at Growthpoint Properties on growthpoint.mcidirecthire.com