FiberOne is the largest Fiber to the Home (FTTH) premium broadband provider in Nigeria. We deliver excellent Fiber internet services across homes and offices with a triple-play service comprising broadband, voice, and video. Our cutting-edge technology can guarantee low latency and optimal speed.
Responsibilities
- Service Monitoring Backend device monitoring
- Dedicated customer device monitoring
- Level 2 customer complaint resolution
- PON migration/ Decongestion
- Customer relocation integration
- Customer service Upgrade
- Escalation of unresolved tickets to Level 3
- Troubleshooting with FST on site.
- Compliance to outage resolution SLA
- System maintenance (TCAB/ECAB)
- Reporting and Documentation of Incidents.
- General troubleshooting/isolationCompliance and best practices of PON Decongestion
- Provide regular update to management and stakeholders on incident status, impact and resolution progress.
- Shift work (24/7).
Qualifications
- Interested candidates should possess an HND / Bachelor’s Degree with 1-3 years experience.
Method of application
Meet the Qualifications? Email your applications to [email protected] using the Job Title as the subject of the email.