Fort Knox Outsourcing, an outsourcing organization, isrecruiting to fill the position below:
Responsibilities
- Provide epic-level support to end users on a variety of IT desktop and IT operational-related issues.
- Identify, research, and resolve technical problems.
- Respond to telephone calls, emails, and requests for technical support.
- Document, track, and monitor problems to ensure a timely resolution.
- Work with applicable ticketing or work tracking systems (Incident Management Systems.
- Manage ticket requests and follow up with users.
- Receives and works escalated issues from other desktop staff and/or the manager.
- Install and maintain Windows and Mac operating systems (OS).
- Troubleshoot various types of PC, laptop, or tablet hardware and software.
- Inventory tracking when receiving and shipping hardware onsite.
- On-call support for when vendors need on-location access.
- On-call support for issues that arise outside normal business hours
Educational Qualifications, Functional Skills & Experience
- Bachelor degree in Computer Engineering/Computer Science/Electrical Engineering/Information Systems or equivalent combination of education and related experience.
- 2 – 3 years directly related work experience in a technical helpdesk position supporting Windows 7, 8 & 10, Microsoft Office tools or open-source alternatives, and business applications in a business environment.
- Strong Application system skills, including productivity applications, & very good knowledge of IP Network.
- Excellent business communication skills both verbal and written
- Experience providing superior customer service and support.
- Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
- Proven knowledge and understanding of TCP/IP, SMTP, SNMP, VPNs, and security methodologies.
- Thorough knowledge of voice and data communications techniques and technologies
Method of application
Meet the Qualifications? Email your CV to [email protected] using the Job Title as the subject of the mail