ipNX is one of Nigeria’s fastest-growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services. Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realised through highly skilled and well-seasoned professionals.
Responsibilities
- Provide 1st-level support, resolving issues swiftly in line with defined OLAs.
- Manage and monitor service desk tickets, ensuring timely escalation and resolution.
- Coordinate the setup of new staff with HR, Admin, and SCM for seamless onboarding.
- Install, administer, and maintain LAN, routers, firewalls, and Asterisk-based PBX systems.
- Deploy and evaluate end-user productivity tools to enhance workplace efficiency.
- Ensure enterprise endpoint security for desktops, laptops, and mobile devices.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Communications, or a related field.
- 1-2 years of experience in a technical helpdesk role, supporting Windows 7/8/10, Microsoft Office (or open-source alternatives), and business applications.
- Strong knowledge of TCP/IP, SMTP, SNMP, VPNs, and Asterisk-based PBX systems.
- Proven ability to deliver superior customer service and work effectively in a team.
- Excellent problem-solving, communication, and organizational skills.
- Experience supporting hardware (desktops, laptops, printers, mobile devices) and software remotely and in-person.
Method of Application
Meet the qualifications? Email your CV to [email protected] using the job title as subject.