CBRE Excellerate offers market-leading Advisory and Transaction services for real estate occupiers and investors. Our strategic insight, combined with data, analytics, and technology, allows us to design and deliver world-class corporate real estate strategies.
Job overview
- Support an effective computer environment to make users more productive in executing their business processes. Assist in giving user an excellent experience within their IST environment.
- To provide first line end user support
- Answer helpdesk phone calls
- Log calls
- Assign calls
- Consolidate calls
Experience
- 2-3 years’ experience of working on a IT helpdesk, answering phones, logging and reassigning calls and providing 1st line remote support.
Skills
- Communication skills
- Excellent verbal communication in English
- Attention to detail
- Organized
- Friendly/Peoples Person
- Calm under pressure
- Customer focused
Knowledge required
- General understanding of IT helpdesk operation, and broad understanding of IT support.
- Ability to translate clients’ problems into detailed logged calls
- Remote support, assisting staff with first line issues, printing, logging on etc
Method of Application
Meet the qualifications? Apply now at CBRE Excellerate on cbreexcellerate.simplify.hr