APM Terminals is an international container terminal operating company headquartered in The Hague, Netherlands. It is one of the world’s largest port and terminal operators as well as providing cargo support and container Inland Services, and is the largest port and terminal operating company in terms of overall geography.
The Role
- The IT Site Support plays a critical role in ensuring smooth technology operations at APM Terminals Apapa.
- This position is responsible for shaping terminal business demands, aligning requirements, and driving the delivery of IT solutions that enhance operational efficiency.
- Working closely with the Terminal IT Manager and business stakeholders, the IT Site
- Support identifies opportunities for improvement and ensures successful adoption of new IT capabilities.
Key Responsibilities
- Provide frontline IT support for terminal operations, ensuring minimal downtime and quick resolution of issues
- Research and analyze improvement opportunities, prepare recommendations, and implement efficiency solutions
- Develop and maintain documentation for business requirements and process improvements
- Collaborate with service and functional teams to identify and implement technology enhancements
- Support modernization and standardization of terminal technology portfolio in alignment with regional strategies
- Ensure terminal requirements are captured during global and regional technology implementations
- Assist in cost modeling and budgeting for IT projects and terminal tech upgrades
- Manage end-to-end terminal IT demands, including prioritization and escalation
- Drive continuous improvement initiatives across IT processes and systems.
Qualifications & Skills
- Bachelor’s degree in Information Technology, Computer Science, or related field
- Minimum 3–5 years of experience in IT support or infrastructure management
- Strong understanding of terminal operations and ITIL standards
- Advanced data analysis and problem-solving skills
- Ability to manage multiple demands and deliver under pressure
- Excellent communication and stakeholder management skills
- Experience with IT tools and technologies relevant to terminal operations.
What We’re Looking For:
- Lean-minded: we are looking for someone who brings a strong mindset of continuous improvement – someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day.
Method of Application
Meet the Qualifications? Apply now at APM Terminals on www.maersk.com