IT Specialist at New Age Mobile Concepts Limited

Job overview:

• The IT Admin Specialist is responsible for ensuring the reliable operation, security, and efficiency of the organization’s IT infrastructure, including servers, networks, user systems, and cloud services.
• The objective of this role is to provide technical support, maintain system availability, and implement best practices in IT operations to support business continuity and growth.

Responsibilities 

• IT Support and Troubleshooting: Provide technical support to end-users, diagnosing and resolving hardware, software, and basic networking issues.
• System Monitoring & Maintenance: Assist in monitoring IT systems, performing routine maintenance, and applying updates and patches to ensure system stability and security.
• Network Management: Support the configuration and maintenance of network infrastructure, including LAN, Wi-Fi, and basic network troubleshooting.
• Server Administration: Assist in the management of physical and virtual servers, including basic installation, configuration, and monitoring.
• Data Backup and Recovery: Participate in implementing and managing data backup procedures.
• Security Management: Follow IT security policies and procedures, and assist in managing basic security tools like antivirus software.
• Vendor Management: Assist in liaising with IT vendors for support and procurement.
• Documentation & Training: Create and update technical documentation and user guides. Provide basic training to staff on IT tools.
• IT Asset Management: Maintain an inventory of IT assets, including hardware and software licenses.
• Project Assistance: Participate in IT projects, assisting with implementation and support tasks.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
• Minimum of 4 years of working experience in IT administration or a related IT support role.
• Basic understanding of IT infrastructure and system maintenance.
• Familiarity with operating systems (Windows, Linux, IOS) and basic networking concepts.
• Awareness of cybersecurity basics and best practices.
• Good problem-solving skills and the ability to troubleshoot common technical issues.
• Effective communication and interpersonal skills, with the ability to assist and support end-users.
• Ability to work as part of a team and manage assigned tasks effectively.
• Relevant entry-level IT certifications (e.g., CompTIA A+) are desirable.

Key Performance Indicators

• Measures availability of servers and infrastructure. Target: 99.9% or higher.
• End User satisfaction
• Antivirus/Endpoint Coverage (%)
• Proactive identification of IT risks or inefficiencies.
• Engagement in IT strategy or process improvement initiatives.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• A master’s degree in IT Management or related discipline is an added advantage.
• Typically 2–5 years in IT administration, support, or a systems/network admin role.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and documentation skills.
• Ability to prioritize tasks and work under pressure.
• Familiarity with virtualization platforms (e.g., VMware, Hyper-V).
• Basic to intermediate knowledge of networking (TCP/IP, firewalls, routers, VPNs).
• Experience in managing and supporting enterprise IT systems.

Preferred Skills:

• Experience with specific software or hardware used in the organization.
• Knowledge of basic scripting or automation.
• Familiarity with IT service management concepts.

Skills:

• Systems Administration
• Networking
• Cloud & Virtualization
• Security & Compliance
• Backup & Disaster Recovery
• Automation & Scripting
• IT Operations

Method of application 

Meet the Qualifications? Apply now at New Age Mobile Concepts Limited on docs.google.com