Junior Technical Support Engineer (Remote) at VaultIQ Global Solutions Limited

We design, build, and manage secure cloud-based business systems for clients in utilities, transport, engineering, environmental services, compliance, and fleet operations. VaultIQ delivers enterprise-grade cloud architecture, system integration, automation, monitoring, and long-term managed services. Our team supports organisations in achieving digital efficiency through modern cloud technologies, automation, analytics, and innovation.

Job  overview 

• VaultIQ Global Solutions Ltd is recruiting a Junior Technical Support Engineer (Remote) to support the implementation and operations of an enterprise Fleet Management System built on cloud technologies.
• This role supports a major long-term contract and requires a reliable junior IT professional who can work independently from home, follow instructions carefully, and maintain accurate technical records.
• The Junior Technical Support Engineer will work directly with the Senior Cloud Engineer to support daily data operations, compliance documents, system checks, and user support.

Key Responsibilities
System Monitoring & Daily Checks

• Perform daily system health checks
• Track fleet asset updates (LCV, HGV, plant, equipment)
• Update driver records and compliance logs
• Monitor off-road vehicles and record status updates

Data Management & Upload Operations

• Prepare and upload CSV/XML/JSON files
• Perform bulk data uploads, corrections, and cleanups
• Maintain accident, incident, fines, and licensing records
• Organise digital documents stored on cloud platforms (AWS S3 / OneDrive)
• Assist with record migration from legacy formats.

Reporting & Documentation:
Assist in generating monthly reports:

• Maintenance compliance
• Forward Maintenance Planner (12-month plan)
• Driver/Operator records
• Asset utilisation reports
• Maintain logs, documentation, and audit records
• Support departmental structure updates and role configurations.

Technical Support & User Assistance:

• Provide remote support to users (email, ticketing tools, chat)
• Log issues, escalate incidents, and track resolutions
• Run routine scripts or tasks assigned by the Senior Engineer
• Test new updates, integrations, and data changes
• Assist in API-based data collection tasks (training provided).

Responsibilities
System Monitoring & Daily Checks

• Perform daily system health checks
• Track fleet asset updates (LCV, HGV, plant, equipment)
• Update driver records and compliance logs
• Monitor off-road vehicles and record status updates

Data Management & Upload Operations

• Prepare and upload CSV/XML/JSON files
• Perform bulk data uploads, corrections, and cleanups
• Maintain accident, incident, fines, and licensing records
• Organise digital documents stored on cloud platforms (AWS S3 / OneDrive)
• Assist with record migration from legacy formats.

Reporting & Documentation:
Assist in generating monthly reports:

• Maintenance compliance
• Forward Maintenance Planner (12-month plan)
• Driver/Operator records
• Asset utilisation reports
• Maintain logs, documentation, and audit records
• Support departmental structure updates and role configurations.

Technical Support & User Assistance:

• Provide remote support to users (email, ticketing tools, chat)
• Log issues, escalate incidents, and track resolutions
• Run routine scripts or tasks assigned by the Senior Engineer
• Test new updates, integrations, and data changes
• Assist in API-based data collection tasks (training provided).

Experience Requirements
1–3 years experience in ANY of the following:

• IT support
• Data entry / data operations
• Technical operations
• Admin/technical assistant roles
• NYSC completion is acceptable
• Must be based in Lagos with reliable remote working capability.

Required Skills:

• Basic understanding of IT or cloud concepts
• Strong Microsoft Excel or Google Sheets skills
• Ability to work independently without supervision
• Strong attention to detail and data accuracy
• Good documentation and communication skills
• Ability to follow structured instructions
• Willingness to learn cloud platforms (training provided).

Tools & Platforms You Will Work With:
(Training will be provided for all tools):

• Microsoft Excel / Google Sheets
• CSV / JSON / XML templates
• AWS S3 (basic file storage operations)
• Ticketing systems (Jira, Zoho, or equivalent)
• Microsoft Teams / Outlook / OneDrive
• Smartsheet (basic updates)
• Telematics data files from fleet systems.

Certifications (NOT Mandatory, but an Advantage):

• Basic IT Training Certificate (online or classroom)
• Google IT Support Professional Certificate
• CompTIA IT Fundamentals (ITF+)
• CompTIA A+ (advantage)
• AWS Certified Cloud Practitioner (optional)
• Any entry-level IT, data, or support certification.