Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed.
Job Summary
- Proactively Performs Network Fulfilment activities. Highlights issues and drives resolution when required.
Responsibilities
Network Fulfilment
- Performs Network Service fulfilment for quote to cash transactional tickets for all network and datacenter products (Interconnections, IX, ECX etc.)
- Picks up where OTA has failed and fulfils the order based on customer requirements while maintaining SLA targets
- Problem Solving/Assessment
- Applies appropriate methodologies and tools for analyzing a range of standard, functional and/or cross-functional issues
- Assists in identifying process gaps and issues
- Dynamic forward thinking to ensure customers are not impacted by process/technical failures
Release Management
- Documents business requirements
- Supports in developing cross-functional BRDs
- Coordinates with stakeholders to analyze, define and document business processes within and across functional areas
- Assist in performing user acceptance testing (UAT)
- Reports back to the track lead on testing progress
- Aids in updating process and procedural documentation
- Assists with post deployment analysis
Project Management
- Supports project plans and resources, tracking timelines and ensuring status updates are periodically communicated
- May help identify risks and issues
Reporting and Metrics
- Supports status reporting providing periodic project updates, communicating identified risks, issues and concerns
- Performs ad-hoc reporting
CSI
- Takes part in cross functional discussions to drive issues, challenges and prioritization efforts
- Updates CSI and Issues logs ensuring the relevant detail is provided
Qualifications
- Bachelors Degree required
- 4-5 years’ related experience required
- Candidates with CFOT/CFOS would be at an advantage
Method of Application
Meet the qualifications? Apply now at Equinix Nigeria on careers.equinix.com