Product Designer at Field Intelligence

Equitable, sustainable development, and with it the promise of emerging and frontier markets, starts with the ability of health systems to deliver access. The challenge, opportunity, and imperative in that drive us. We are helping digitize, modernise, strengthen, and sustain the supply chains that enable this access, becoming long-term partners with the communities we serve, and helping make good on the promise of healthcare for millions.

Responsibilities
Research & Validation:

• Conduct lean user research with facility workers and logistics managers to understand operational pain points
• Prototype and test concepts quickly – we validate in weeks, not months
• Work with the Product Manager to run rapid validation cycles (sketch prototype pilot
• iterate)

Design Operational Workflows (Your Primary Focus):

• Design the flow and logic of stock reporting, ordering, and transportation workflows – making complex supply chain processes feel simple
• Figure out the right sequence of steps, what information to show when, and what decisions users need to make
• Map out user journeys that account for interruptions, edge cases, and real-world chaos
• Think through error states, validation logic, and “what happens when…” scenarios obsessively

AI-Augmented Design Process:

• Use AI tools (Figma AI, Lovable, v0, etc.) to rapidly generate and iterate on UI concepts
• Prototype multiple workflow options quickly to test with users
• Leverage AI to speed up the boring parts so you can focus on the hard thinking about flows and logic

Support-Aware Design:

• Design to minimize support tickets
• Build in-app guidance, clear error messages, and validation that prevents user mistakes
• Collaborate with the support team to understand where users get stuck

Design System Contribution:

• Work within and evolve Field’s design system to accommodate configuration-heavy products
• Document workflow patterns that can be reused across diverse client configurations
• Balance consistency with the flexibility needed for 20+ clients with different workflows

Collaboration:

• Work closely with engineers on feasibility and performance constraints
• Partner with the PM to pitch features to clients and gather feedback
• Facilitate lightweight design reviews with cross-functional stakeholders

Requirements

• 4-6 years designing operational software – tools people use to get work done, not browse casually
• Strong UX and workflow design skills – you excel at taking a messy process and making it simple
• Solid visual design skills – you can create clean, functional interfaces, especially when working within a design system
• Strong portfolio showing your process: user flows, journey maps, wireframes, validation work, iterations, and final UI
• Figma proficiency – our primary tool
• Pragmatic mindset – comfortable with “good enough” solutions and ruthless prioritization
• Rapid prototyping skills – you can mock up testable workflows in days, not weeks
• Systems thinking – you can simplify complex operational processes without breaking them
• Willingness to kill your work – you’re not precious about designs that don’t validate
• Clear communication – you can explain your reasoning and rationale to stakeholders.

Bonus Points For:

• Experience with AI design tools or strong interest in incorporating them into your workflow
• Designing for low-literacy users or challenging usage contexts
• Experience with design systems that support heavy configuration/variation
• B2B SaaS or enterprise software experience
• Understanding of supply chain, logistics, or operational workflows
• Experience designing for emerging markets or low-connectivity environments
• Prototyping tools beyond Figma (Framer, etc.)
• Knowledge of HTML/CSS
• Familiarity with data-driven design and A/B testing.

Method of application 

Meet the Qualifications? Apply now at Field Intelligence on Field.inc