FairMoney is a digital platform in Nigeria that allows you access instant loans in a few minutes through our android app.
About the Role
- The Product Manager for Merchant Onboarding will own the end-to-end experience of how merchants discover, register, verify, and start using Fairmoney’s financial products.
- You will be responsible for crafting intuitive onboarding flows, ensuring regulatory compliance, and driving adoption by making it effortless for merchants to go live.
- This role demands strong problem-solving, execution discipline, and deep empathy for small and medium businesses in Nigeria’s fast-evolving fintech landscape.
Key Responsibilities
Product Strategy & Vision:
- Define and execute the product vision for merchant onboarding aligned with Fairmoney’s growth objectives
- Identify opportunities to streamline the onboarding journey and reduce friction
Onboarding Experience:
- Design seamless, intuitive onboarding flows (KYC, document verification, activation)
- Build merchant journeys that balance speed with compliance and trust
Cross-Functional Execution:
- Collaborate with Engineering, Compliance, Risk, Operations, Sales, and Design teams to deliver onboarding solutions
- Ensure scalability of onboarding processes to support rapid merchant growth
Compliance & Risk Management:
- Work closely with Compliance and Risk teams to meet regulatory requirements (KYC/AML, CBN guidelines)
- Anticipate risks in the onboarding process and design effective mitigations
Data-Driven Optimisation:
- Define KPIs such as onboarding completion rate, time-to-activation, and merchant churn
- Use analytics and customer insights to continuously improve funnel conversion
Merchant Engagement & Feedback:
- Conduct interviews and research to understand merchant needs and pain points
- Leverage feedback to refine onboarding flows and improve merchant satisfaction
Market Awareness:
- Stay informed on fintech and merchant onboarding trends across Africa and globally
- Benchmark against best-in-class solutions to ensure Fairmoney remains competitive.
Requirements
- Bachelor’s degree in Business, Finance, Computer Science, or related field; Master’s preferred
- Proven experience as a Product Manager, ideally in fintech, payments, or digital onboarding
- Strong knowledge of KYC/AML processes, merchant risk, and regulatory frameworks
- Deep familiarity with the Nigerian and broader African fintech landscapes; knowledge of local banking regulations and customer behaviours is highly advantageous
- Analytical skills with experience using tools like SQL, Excel, or BI dashboards
- Excellent communication and stakeholder management skills
- Entrepreneurial, detail-oriented, and customer-obsessed mindset.
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
- Hybrid work
- Paid Time Off.
Method of application
Meet the Qualifications? Apply now at FairMoney on jobs.workable.com