Concentrix is a global provider of customer experience (CX) solutions and technology, helping clients design, build, and run end-to-end CX operations. Founded in 1983, it has transformed from a small startup to a respected company with approximately 440,000 employees across 40+ countries. Concentrix has acquired several companies over the years, enhancing its service offerings and capabilities. The company is headquartered in Fremont, California and is recognized for its commitment to innovation and customer satisfaction.
Job Description
- The Reputation Manager is responsible for monitoring and improving how our company is viewed by others, managing online reviews and feedback, and developing strategies to improve the company’s overall reputation.
- The ideal candidate will have a strong understanding of online marketing, public relations and will be internet savvy with a knack for resolving public relations issues.
Responsibilities
- Monitor and respond to online reviews and feedback
- Develop and implement reputation management strategies
- Track all public online mentions of our company
- Develop relationships with key influencers to enhance the company’s reputation
- Monitor social media platforms for any negative content
- Analyze and report on reputation-related metrics
- Coordinate with marketing and public relations teams
- Identify potential reputation risks and devise mitigation strategies
- Create and manage the company’s public communications and response templates
- Stay updated with industry and social media trends
Qualifications
- Proven experience in reputation management or a similar role
- Proficiency in social media platforms
- Excellent communication and writing skills
- Strong understanding of online marketing and public relations
- Experience with online monitoring and measurement platforms
- Ability to analyze and interpret large amounts of data
- Strong problem-solving skills
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Call centre experience preferred
- BA/BS degree in Marketing, Public Relations or related field
Method of Application
Meet the qualifications? Apply now at Concentrix on apply.concentrix.com