NTT Group is a leading company in the telecommunications business. We operate in a wide range of domestic and overseas markets by utilizing the customer base and expertise in communication networks and ICT that we have cultivated over our history
Job overview
- The Senior Associate Configuration Analyst is a developing subject matter expert, responsible for working closely with internal teams to ensure the implementation of the company’s configuration management policy and standards in less complex environments.
- The primary responsibility of this role is to define and control the components of services and infrastructure and maintain accurate configuration records.
- The Senior Associate Configuration Analyst conducts presentations to educate and train users on the use of the configuration process.
Responsibilities
- Offers detailed support related to the configuration management process.
- Works on strategic projects to govern the configuration management processes.
- Participates in the evaluation of existing configuration management systems and the design, implementation and management of new / improved systems for efficiency and effectiveness.
- Conducts presentation to educate and trains users on the use of the configuration process.
- Manages stakeholder relationships by proactively engaging with clients.
- Works closely with internal clients to extract and compiles monthly reports as defined and agreed.
- Brings subject matter expertise in the evaluation of proprietary configuration management tools and recommend those that best meet the organization’s budget, resource, timescale and technical requirements.
- Ensures compliance with laid down procedures by contributing and participating in both internal and external audits.
- Performs any other related task as required.
Requirements
- Developing analytical and reasoning skills.
- Developing ability to interpret complex processes and policies.
- Ability to work collaboratively with a diverse, global, and multicultural community.
- Ability to present information at various levels of the organization.
- Developing knowledge of the customer’s business priorities, objectives and business drivers.
- Developing knowledge of the role IT plays in enabling the business objectives to be met.
- Developing familiarity what IT can deliver to the business, including the latest capabilities.
- Ability to use, understand and interpret the SACM Process policies and procedures to ensure adherence.
- Displays influencing and negotiating abilities.
- Achievement driven, and delivery focused while maintaining the required quality.
- Displays impeccable client service orientation.
Qualifications
- Bachelor’s degree or equivalent in a Computer Science or Information Technology field, or related field.
- ITIL certification preferred.
- Intermediate Certificate in Release Control and Validation preferred.
- Coding experience beneficial
- Experience in AI or related field beneficial
- Moderate level of demonstrable experience working with internal and external stakeholders.
- Moderate level of experience analyzing process and recommending improvements.
- Moderate level of experience with a concentration and firm understanding of business practices
Method of Application
Meet the qualifications?
Apply now at NTT Ltd. on careers.services.global.ntt