M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
Responsibilities
- OEM Partnership Assessment & Management – Evaluate new Original Equipment Manufacturers (OEMs) and maintain strategic partnerships with approved OEMs
- Quality Control & Continuous Improvement – Implement quality control (QC) processes for approved OEMs, including QC procedures for new stock acquisition
- Refurbished Asset Management – Oversee the valuation, refurbishment, and market preparation of second life assets
- Technical Audit & Compliance Management – Conduct electrical home audits for partners utilizing at-home charging infrastructure, ensuring compliance with safety standards
- Cross-Functional Stakeholder Coordination – Serve as primary point of contact for all OEM cross-functional meetings, facilitating communication between internal teams, OEM stakeholders, and external partners
- Infrastructure Density & Expansion Planning – Manage swapping station density requirements analysis and technical expansion readiness
- After-Sales Service Excellence – Oversee comprehensive after-sales maintenance requirements management for our customers
- Performance Analytics & Reporting – Gather, analyze, and report on quantitative and qualitative data regarding product performance, customer experience metrics, and business performance indicators
- Technical Issue Resolution – Systematically identify, document, and report software issues and product defects to relevant points of contact
- Training & Knowledge Management – Develop and deliver comprehensive training programs for internal teams on new EV models, technical updates, and procedural changes
- Procurement & Vendor Relations – Coordinate procurement activities for parts, safety equipment, and testing resources.
Requirements
Your application should demonstrate:
- 7+ years of product management and/or external partnerships management experience
- Strong technical and/or analytical skills, including the ability to conduct complex data analysis
- Proven ability in solving technical and/or analytical problems
- Ability to work with diverse, distributed teams across multiple countries
- Strong interpersonal, communication, and collaboration skills
- Familiarity with remote device control (IoT) best practices
- Experience as a cross-functional team leader without line management authority
- Experience in data-driven decision making and strategy development.
Method of application
Meet the Qualifications? Apply now at M-KOPA Nigeria on jobs.ashbyhq.com