We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.
Job Description
- Engaging and deepening activities
- Methodically engage (remote)
- Have complete knowledge of the clients in terms of the profile & assets
- Create analytics-backed conversation
- Engage clients through the digital channels (calls, virtual meetings, webinars, email)
- Needs/Achor Products; Individual banking products (PL, CASA etc), Wealth Products
- Meet & deep sell (remote)
- Develop a comprehensive Account Plan for at least 20% of client base
- Meet virtually to meet advisory needs (once a quarter)
- Connect client with specialists
- Connect for periodic CDD reviews
- Conduct fulfillment & activate
- Refer most servicing activities to Client Service Managers
Acquiring on referrals
- Explain proposition & requirements in full
- Meet, deep sell & train (in person)
- Meet, listen and determine further needs
- Set up anchor products & initiate cross-sell
- Conduct/connect for CDD
- Educate and conduct initial set up for online, ATMs, Client Centre
Regulatory & Business Conduct
- Display exemplary conduct and live by the groups values and code of conduct
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
- Product Specialists
- Client Service Manager, Affluent
- CDD team
- Branch Manager
- Product Managers
Qualification
- CISI Level 2
- Bancassurance Certification
- Knowledge of Chinese Language Mandatory
Method of Application
Meet the Qualifications? Apply now at Standard Chartered Bank Kenya on jobs.standardchartered.com