Senior User Experience Writer at PressOne Africa

Role Overview

• As a Senior UX Writer & Content Strategist, you will be responsible for crafting well-structured, engaging, and easy-to-understand content that helps customers navigate our platform, troubleshoot with ease, and maximize their PressOne experience.
• This role blends UX writing, product education, and content strategy to drive customer satisfaction and product adoption.

Key Responsibilities

UX Writing & Content Strategy

• Write clear, concise, and user-friendly content for emails, in-app messages, newsletters, blogs, and help guides.
• Simplify complex technical product features into digestible, non-technical content for business owners, managers, and teams.
• Develop engaging, conversion-focused content that enhances the user experience and reduces churn.

Enhancing Self-Serve Support

• Build and continuously refine PressOne’s knowledge base, FAQs, and troubleshooting guides.
• Collaborate with the support team to create content that addresses frequent customer issues.
• Improve onboarding sequences and product education content to help new users set up their PressOne accounts successfully.

Collaboration & Content Optimization

• Work closely with product managers, designers, engineers, and customer support teams to ensure a seamless user experience.
• Conduct A/B testing and use customer insights to refine and improve content over time.
• Develop micro-copy (e.g., button labels, error messages, onboarding steps, tooltips) to improve product usability.

Qualifications & Experience

• 5+ years of experience in UX writing, content strategy, or related roles.
• Proven ability to write with clarity, simplicity, and precision—no fluff, no jargon.
• Experience writing for SaaS, B2C, or communication tools is a plus.
• Strong understanding of customer pain points and the ability to anticipate questions before they arise.
• Ability to structure content effectively using formatting, headings, and visual hierarchy.
• Experience working with cross-functional teams (product managers, designers, engineers, and customer support).
• Knowledge of A/B testing, customer insights, and content performance tracking.
• Familiarity with documentation tools like Slite is a plus.
• Impeccable proofreading and editing skills.
• Strong ability to translate complex technical concepts into simple, customer-friendly content.
• Fast execution and high attention to detail.