BCX, or Business Connexion, is a leading South African technology company that specializes in Information and Communications Technology (ICT) services. Founded in 1979, BCX has been a key player in driving digital transformation across various sectors, offering a wide range of services from digital connectivity to cloud computing solutions. The company operates not only in South Africa but also in Africa, Europe, and the Middle East, and is listed on the Johannesburg Stock Exchange (JSE). BCX is recognized for having the largest and most technologically advanced data center footprint in Africa, which supports its commitment to innovation and efficiency.
Job Overview
- To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc. Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction. Manage Services Administration on Office 365, Mimecast and Backup Solutions. Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents
Responsibilities
- Implement preventative and proactive maintenance, including deploying and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
- Utilize available software or specialist monitoring tools accurately to maintain awareness and control of hardware and software.
- Engage and liaise with all personnel, including VIP personnel.
- Follow the escalation matrix and keep the customer informed.
- Take ownership of Incidents and Service Requests, ensuring resolution and providing continuous feedback, including the ability to perform root cause analysis and troubleshooting across systems.
- Assist with 1st and 2nd level EUM support, including application and device troubleshooting and support, which is not limited to the support of end-user devices but also encompasses Audio Visual support equipment.
- Utilize approved remote management tools to provide remote support for end-user devices, addressing application and device troubleshooting and support.
Skills
- Hardware/Software Installation and management
- Customer Orientation
- Hardware Troubleshooting
- Problem solving
Competencies
- Job Match
- Coping with pressures & setbacks
- Delivering Results & Meeting customer expectations
- Presenting and Communicating information
- Working with people
Qualifications
- NQF 4: Grade 12 National Diploma
- Additional Education -Preferred /Advantage
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
- 2 years’ experience in IT end user support with an understanding of SLA call management on different service desks.
Certification
- A+
- N+
- Certification in ITIL Service Management and Service Delivery modules
- ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)
- HP, Dell, Lenovo, Mustek products will be advantageous
- Professional Memberships in Relevant Industry
Method of Application
Meet the qualifications?
Apply now at BCX on careers.bcx.co.za