Integrated Software Services Limited is a software development and information technology consulting company providing information technology services, solutions and products to business enterprises in Africa.
Job overview
- We’re looking for a proactive Technical Support & Web Hosting Administrator to manage and maintain our web hosting infrastructure while delivering top-tier technical support to clients.
- You’ll oversee hosting services via DirectAdmin, handle domain and DNS management, manage SSL certificates, and ensure seamless email and website performance.
- This role blends hands-on system administration with excellent customer service and organizational skills.
Responsibilities
- Manage and maintain hosting accounts using DirectAdmin (user setup, email configuration, performance monitoring, and server checks).
- Provide technical support to clients — troubleshoot website, email, and DNS issues promptly.
- Handle domain purchases, renewals, and configuration through registrars (e.g., NIRA, NameSilo).
- Administer DNS zones and records; troubleshoot DNS and SSL/TLS issues.
- Manage SSL certificate lifecycle — issuance, installation, renewal, and troubleshooting.
- Support client-specific tasks, such as content uploads or email broadcasts.
- Prepare and issue invoices for hosting and renewal services, track payments, and maintain accurate records.
- Generate reports on hosting usage, renewals, and client activities.
Requirements
- Education: OND / HND / B.Sc. in Computer Science, Information Technology, or a related field.
- Experience: Basic to intermediate knowledge of web hosting, system administration, or technical support.
Technical Skills:
- DirectAdmin / cPanel management
- DNS and domain administration
- SSL/TLS management (Let’s Encrypt, ACME automation)
- Email protocols (SMTP, IMAP, POP3) and web server (Apache) configuration
- Basic Linux command-line skills (advantageous).
Soft Skills:
- Excellent communication and problem-solving ability
- Strong organizational and multitasking skills
- Detail-oriented and customer-focused.
Method of Application
Meet the Qualifications? Email your Application Letter and CV to [email protected] using the Job Title as the subject of the mail.