Technical Writer at Duplo

Our platform provides businesses with a comprehensive, easy-to-use system for handling both local and international payments. With our multi-currency wallets, businesses can negotiate, exchange, and send funds in various currencies from a single platform, making cross-border trade between South Africa/Kenya and other regions more efficient.

Job Overview

This is a contract role with the potential to be renewed based on performance and business needs.

Responsibilities:

• Develop, write, and maintain comprehensive technical product documentation for payment APIs, expense workflows, and related platform features.
• Create developer-focused content such as API reference guides, integration tutorials, code samples, and troubleshooting guides.
• Collaborate closely with engineers, product managers, and subject matter experts to gather information and clarify technical concepts.
• Translate complex technical information into clear, accessible, and engaging language for both technical and non-technical audiences.
• Organize and structure content for easy navigation and quick reference, ensuring consistency and adherence to style guides.
• Leverage visual aids (diagrams, flowcharts, screenshots) to enhance understanding of workflows and API usage.
• Review, edit, and proofread documentation for accuracy, clarity, and completeness; ensure compliance with industry standards.
• Monitor user feedback and analytics to identify areas for improvement, updating content as products and APIs evolve.
• Stay current with best practices in API documentation, automated generation of technical documentation, technical writing, and fintech industry trends.

Technical & Professional Requirements

• Minimum of 5 years of experience in technical writing, preferably in fintech, B2B SaaS, or API-driven environments.
• Proven experience creating API documentation, with a strong understanding of REST, JSON, and web services.
• Ability to read and interpret code (e.g., Python, JavaScript, or similar) and technical specifications.
• Proficiency with documentation tools such as Markdown, Git, Swagger/OpenAPI, and Postman.
• Strong written and verbal communication skills, with exceptional attention to detail and accuracy.
• Bachelor’s degree in Technical Communication, Computer Science, Information Technology, or a related field (or equivalent experience).
• Experience collaborating in cross-functional teams and gathering technical information from diverse stakeholders.
• Ability to manage multiple projects and meet deadlines in a fast-paced, evolving environment.

Preferred Qualifications

• Experience in payments, expense management, or financial technology domains.
• Familiarity with SDLC/PDLC and agile product development workflows.
• Previous experience with user research, content analytics, and continuous documentation improvement.
• Demonstrated storytelling approach to technical writing, making complex topics engaging and accessible.

Method of Application